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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Soft Services Manager

Location: Buc, France

About the Role:

We are seeking an experienced and detail-oriented Soft Services Manager to oversee and optimize the non-clinical support services for our healthcare facility. This pivotal role will ensure the highest standards of cleanliness, comfort, and operational efficiency, contributing directly to patient care excellence and staff satisfaction.

Key Responsibilities:

Service Management:

Oversee and coordinate all soft services, including cleaning, catering, laundry, waste management, and reception servicesDevelop and implement standard operating procedures (SOPs) for all soft servicesEnsure compliance with healthcare industry standards, local regulations, and best practices

Vendor Management:

Manage relationships with service providers and suppliersNegotiate and review contracts to ensure cost-effectiveness and service qualityConduct regular performance reviews of outsourced services

Quality Assurance:

Implement and maintain quality control systems for all soft servicesConduct regular audits and inspections to ensure adherence to hygiene and safety standardsAddress and resolve service-related issues promptly and effectively

Staff Management:

Lead, motivate, and develop a team of soft services staffCoordinate staff schedules and workload distributionProvide training and development opportunities to enhance team skills and performance

Budget and Resource Management:

Prepare and manage the soft services budgetIdentify and implement cost-saving measures without compromising service qualityOptimize resource allocation across different service areas

Health and Safety:

Ensure compliance with health and safety regulations specific to healthcare environmentsConduct risk assessments and implement mitigation strategiesCollaborate with the infection control team to maintain a safe and hygienic environment

Sustainability Initiatives:

Develop and implement environmentally friendly practices across soft servicesMonitor and report on sustainability metrics and initiatives

Stakeholder Management:

Liaise with clinical staff, patients, and visitors to understand and meet their service needsCollaborate with other departments to ensure seamless integration of soft services with overall hospital operations

Continuous Improvement:

Stay informed about industry trends and innovations in healthcare facility managementPropose and implement service improvements and efficiency measuresAnalyze performance data and key performance indicators (KPIs) to drive service excellence

Qualifications:

Bachelor's degree in Facility Management, Healthcare Administration, or a related fieldMinimum of 5 years of experience in soft services management, preferably in a healthcare settingExcellent leadership and team management skillsProficiency in French and English (both written and spoken)Strong analytical and problem-solving abilitiesExcellent communication and interpersonal skillsProficiency in relevant software applications (e.g., CAFM systems, MS Office)

Desired Qualifications:

Master's degree in Healthcare Management or Facility ManagementProfessional certifications in healthcare facility management or related fieldsExperience with lean management principles and Six Sigma methodologies

Location:

On-site –Buc, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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