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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Soft Services Manager

Work Dynamics - Integrated Facilities Management

Location: Jurong Island

Soft Services Manager duties and responsibilities include working closely with the hard services engineering manager. You will lead a team of facility executives and soft services vendors to manage the facility’s day-to-day maintenance, functional operations of the facilities and ensure that all administrative functions, soft services issues and facility services are covered. You will strive for 
continuous improvement in the process. 
 
In addition, you will help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You will also be on top of health and safety issues that may arise, and actively participate in reviewing them. 
The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. 
 
Also part of your mandate is to monitor the facilities infrastructure, vendor’s performance and processes comply with standards. Direct report to the Facilities Manager.

As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in 
emergency evacuation procedures as needed.

Familiar to the Soft & F&B Scope of Work as defined in the OLA & SFP and responsible for delivery of services in accordance with site SLA.

Evaluate, review of maintenance contracts of Soft & F&B services for the real estate and make recommendations on contract specifications and upgrading standards.

Understand the Soft & F&B services operational requirements of the site and ensure that current Soft-service operating level agreement is maintained to provide necessary supplies and services.

Oversee day-to-day delivery of facilities Soft & F&B services to the site through designated suppliers, ensuring the highest standards are achieved.

Develop and implement innovative programmes and processes that reduce short and long term operating costs and increase productivity.

Establish Soft-service operational procedures and roll out for site staff.

Initiate and maintain Soft-Service 52 week periodic program and measure measure the quality of performance.

Plan and responsible for smooth operations of all Soft & F&B services and event management pertaining to the site.

Ensure proper Soft-services documentation and adherence to the established change management controls for the site.

Provide monthly Soft-services report to FM.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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