JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Principal Accountabilities

Overall technical responsibility of facilities soft service delivery and back-up to Hard Services Lead for the hard service delivery

Manage all soft services and facilities management services, including events support

Ensure that site soft service documentation is updated as per JLL and client's requirement

Leading role on people development and site team management

Support the Operations Manager for successful site technology implementation at Dulwich

Duties & Responsibilities

Service Delivery

Responsible for campus facilities soft services operation

Monitor procedures to ensure client's expectations are conveyed and worked upon

Ensure compliance with all local statutory regulations

Assess vendor contracts to ensure best value delivered to the Client

Initiate a vendor performance review system to measure quality of performance for key vendors on a monthly basis

Implement and manage safety procedures to ensure the provision of a safe environment

Participate in emergency response exercises as per client's requirement

Achieve KPI and SLA targets

Adhere to College's Safeguarding and all policies stated in the agreement and ensure vendors' compliance

Oversee a team of Facilities Coordinators and Handyman and attend to first-line complaints regarding soft services and event support

Achieve contractual KPI and SLA target

Actively identify and manage sustainability

Ensure overall customer service satisfaction

Site Documentation 

Establish Soft Service Management Procedures for soft services and roll out to site staff, mainly Cleaning, Exterior and Interior Landscaping, Pest Control, Events

Review and prepare reports for all soft services related matters, including events setup & support

Primary responsibility for soft services OPEX budget, tracking and reporting planning and provide administrative support to the team

Manage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices

Manage all contact vendors to carry out technical audits/maintenance, monitor expiry of contacts and initiate re-procurement for all soft services

People Management

Responsible for the management of the onsite reports e.g. recruitment, performance, assessment, etc

Actively manage the professional development of all direct reports

Technology Implementation / Site Improvement

Support the operations manager to identify and implement soft services initiatives towards cost/energy savings, work improvements, process, and sustainability, etc

What We're Looking For:

Experience: 5 to 7 years of proven experience in facilities management, specifically with a strong focus on soft services delivery.

Stakeholder Management: Exceptional ability to manage diverse stakeholders, building rapport and effectively addressing their needs and concerns.

Flexibility: Willingness and ability to work on a shifting schedule to support operational needs.

Onsite Commitment: Must be able to work 100% onsite.

Immediate Availability: Ready to start as soon as possible.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.