Soft Service Manager Job ID 236832 Posted 26-Sep-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Antwerp - Antwerpen - Belgium, Brussels - Brussels Hoofdstedelijk Gewest - Belgium **For our client ExxonMobil in Antwerp/ Brussels, we are looking for a Soft Service manager.** **This is an onsite position from Monday-Friday** **Location : Exxon Mobil, Belgium Sites (Brussels Campus, APP, MPP, Antwerp Ref., Midstream)** Key deliverables Responsible for coordinating, optimizing, and managing soft facility services across multiple locations, with the goal of ensuring a safe, efficient, and customer-focused work environment, compliant with local regulatory requirements and in accordance with all corporate policies/procedures and in accordance with the client work order. Key Responsibilities Team Management: Lead a team of 18 employees, including 8 direct reports (team leaders/supervisors). Guide, coach, and develop team members. Prepare work schedules, task allocation, and performance monitoring. Manages and motivating contractor personnel to achieve compliance to E&PS (Global Real Estate Facilities) Core Expectation Guidelines Operational Management: Coordinate soft services such as cleaning, catering, waste management, mail handling, logistics center and meeting facilities. Ensure compliance with SLAs and quality standards across all sites. Manage vendors and contracts in collaboration with procurement. Coordination of the handy man activities for Tenant Services according to FM Tender contract agreements. Budget & Reporting: Monitor operational budgets and control costs. Report on KPIs, customer satisfaction, and improvement actions. Identify efficiency and optimization opportunities. Manages the delivery of efficient and cost-effective Facilities Management services, such as maintenance, mailroom services and cleaning. Emerge, appearances and grounds, technology works, and other soft services contracts Stakeholder Management: Act as the point of contact for internal clients and external partners. Collaborate with departments such as HR, IT, and security. Proactively address inquiries, complaints, and feedback. Maintains strong client communications to align service offerings and service levels with current client business needs. Compliance & Safety: Ensure compliance with safety regulations and company policies. Support audits and risk assessments. Ensure compliance in safety to create a safer work environment, with as result zero accidents. Ensures compliance with all local regulatory requirements and with corporate policies/procedures including the OIMS System and Security guidelines. Function Requirements Fulltime position Precise working and structured approach Knowledge of e-merge (E&PS client service request system) Safety awareness. Precise working and structured approach Communication skills. Adaptability to changing priorities and time constraints. Experience of working in a customer service orientated environment. Required Qualifications/Competencies • Experience in facility management, preferably in soft services and multi-site environments. • Strong leadership skills and experience in team coaching • Communication skills. • Adaptability to change priorities and time constraints. • Safety, Security and Controls awareness. • Budget planning and stewardship. • Contract administration. • Bachelor’s degree in business, facility management. • Decision making and business judgment • Knowledge of facility related regulatory requirements and ExxonMobil expectations including OIMS and CIMS requirements. Our offer: In return, we offer a fixed contract, fulltime position with an excellent salary and benefits (company car,cellphone, laptop,Healthinsurrance plan..) with fantastic opportunities for progression in a growing business. Our success is driven by motivated employees. Our human resources policy aims to create a favorable working atmosphere where talented people can evolve and where attention is paid to a good balance between professional and private life. Results-oriented while having fun! Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)