**Employment Type:** Part time **Shift:** Day Shift **Description:** At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque Medical Center is a 25-bed critical access hospital, which provides a vital lifesaving link to rural communities in Clayton County and surrounding areas through ambulance and emergency services. MercyOne is committed to providing quality, personalized and safe health care close to home. The emergency department is staffed 24 hours a day, seven days a week with board certified physicians and advanced level practitioners who are well-trained to treat emergency needs. MercyOne Dubuque Medical Center is certified as a Level IV Trauma Center by the Iowa Department of Public Health. Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque (https://www.mercyone.org/dubuque/find-a-location/) Join the MercyOne Family! **SCOPE OF SERVICE/CUSTOMER:** Provides services to all age groups of patients and significant others in order to facilitate adjustment to the impact of illness and promote maximum benefit from health care services provided. Individuals must be knowledgeable in tri-state community resources specific to health related needs during and pursuant to hospitalization. Customers include: patients, families or significant others, medical staff, community agencies, particularly long term care and home health agencies but including other human service providers, nursing unit personnel and directors, Quality Improvement nurses. **ESSENTIAL FUNCTIONS:** Adheres to the principles of caring and expected behaviors outlined in MercyOne’s Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne’s Mission and Values. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Performs other duties consistent with purpose of job as directed. **SKILLS AND ABILITIES REQUIRED:** Maintains a professional, collaborative work environment so as to foster a positive public image for MercyOne. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.) Must be able to deal with the problems of others in an objective, empathetic manner. Must be able to communicate well in verbal/written manner, occasionally under stressful circumstances. Must be able to meet with patients, families, hospital and medical staff in assigned areas of the hospital. Ability to problem-solve creatively. Must maintain current knowledge/skills in the area of medical social service practice. Must be able to provide critical analysis of and input to departmental procedures, standards and practices. Deals with hospital and public contacts in a cordial, courteous, and helpful manner. Documents assessment and interventions in a timely and logical manner. Must be competent to provide care within assigned unit to the population described in the Unit's description of services. **Schedule:** Part-Time 24 hours weekly - .6FTE Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran