This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy solving business challenges and shaping strategic decisions that drive organizational success? As a Social Media Listening Analyst (Business Analyst) at Spectrum, you will monitor, analyze and interpret social media conversations, audience behavior, and digital trends to help inform brand, marketing, customer experience, and communications strategies. Your insights will guide improvements across teams, processes and planning, making a measurable impact on Spectrum’s success. Specifically, you will combine social listening, performance reporting, competitive intelligence, and actionable insights to support business decisions and improve brand engagement across digital channels.

How You’ll Make an Impact

Collaborate with stakeholders to analyze business operations and propose solutions that support organizational goals in the social media domainEvaluate policies and procedures to identify opportunities for enhanced processes and planning. Specifically, identify emerging issues, conversation spikes, and reputation risks, and communicate findings to relevant stakeholders in a timely manner.Monitor, compile, interpret, and present data from social media platforms, forums, blogs, review sites, and other digital channels for conversations related to Spectrum, its products and services, and the telecommunications industry.Create reports, charts, graphs and presentations that help shape new business strategies. Use social listening and analytics tools to track brand mentions, campaign performance, keyword trends, share of voice, and competitive activity.Assess external market trends and data sources to deliver actionable recommendations to management. This analysis may include competitive benchmarking to assess industry trends, customer perceptions, and market positioning across telecom competitors.Recommend improvements that may involve new technologies or alternative uses of existing technology. This may include refining listening queries, taxonomy structures, tagging standards, and reporting methods to improve data quality and analytical accuracy. Provide insight into the effectiveness of campaigns, promotions, and messaging by measuring audience response and engagement trends.

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in business or related field or equivalent combination of education and experience

Experience

2+ years of business analysis or related experience

Skills

Strong prioritization and organizational skillsAbility to work independently and collaboratively within teamsCapable of managing multiple projects and priorities simultaneouslyProficient in analyzing and interpreting dataQuickly identifies business opportunities and challengesEffective verbal and written communication with all levels of managementComprehensive knowledge of software applications including Word and Excel

Preferred Qualifications:

Education

Bachelor’s degree in Marketing, Communications, Business, Analytics, Data Science, Journalism, or a related field.

Experience

2–5 years of experience in social media analytics, social listening, digital insights, customer intelligence, or a related analytical role.Experience with social listening and analytics tools such as Sprinklr, Brandwatch, Talkwalker, Meltwater, Sprout Social, or similar platforms.

Skills

Strong analytical and problem-solving skills, with the ability to synthesize large volumes of data into meaningful insights.Experience creating dashboards, reports, and presentations for business stakeholders and leadership audiences.Proficiency in Microsoft Excel and data visualization tools such as Tableau or Power BIStrong knowledge of major social media and digital platforms, including X, Facebook, Instagram, TikTok, LinkedIn, YouTube, Reddit, and review platforms.Experience in telecommunications, broadband, wireless, cable, or another consumer services industry.Familiarity with voice-of-customer programs, reputation management, and customer experience analytics.Experience analyzing digital conversations related to outages, service disruptions, billing concerns, customer care, or product launches.Experience supporting crisis monitoring, escalation processes, or issue management.
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $60,900.00 and $97,700.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.



Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13556 Business Unit: Customer Operations Zip Code: 14203

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.