Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

The ServiceNow Technical specialist will design, develop, and implement ServiceNow solutions to meet business requirements. This role involves working closely with clients, stakeholders, and technical teams to configure, customize, and integrate ServiceNow applications and modules. The specialist will provide technical expertise throughout the project lifecycle and support ongoing platform enhancements and maintenance.

Key Responsibilities:

·        Analyze business requirements and translate them into technical design and solutions within the ServiceNow platform.

Develop custom applications, workflows, and integrations using ServiceNow tools such as JavaScript, Business Rules, Client Scripts, UI Policies, and REST APIs.

Configure and customize ServiceNow modules including ITSM (Incident, Problem, Change), CMDB, Asset Management, and others.

Collaborate with cross-functional teams to ensure seamless integration of ServiceNow with other enterprise systems.

Participate in ServiceNow upgrades, patches, and performance tuning activities.

Provide technical guidance and best practices for platform development and architecture.

Troubleshoot and resolve technical issues within the ServiceNow environment.

Assist in the development of technical documentation, including design specifications, test plans, and user guides.

Conduct knowledge transfer and training sessions for technical and non-technical users.

Work with stakeholders to prioritize and manage multiple tasks and projects.

Stay updated on the latest ServiceNow features, releases, and industry trendsd-party service providers supporting the ServiceNow platform.

Qualifications

Educational qualification:

·        Bachelor’s degree/Master’s degree(BE/ME) in Computer Science, Information Technology, or related field.

Experience :7+ Years

 

Mandatory/requires Skills :
·       Bachelor’s degree(BE) in Computer Science, Information Technology, or a related field.

5+ years of experience working with ServiceNow platform development and configuration.

Proficiency in JavaScript, HTML, CSS, and web services (REST, SOAP).

Hands-on experience with ServiceNow modules such as ITSM, ITOM,ITAM or CSM.

Strong understanding of ITIL processes and IT service management concepts.

Experience with ServiceNow integration tools and APIs.

ServiceNow certifications such as Certified System Administrator, Application Developer, or Implementation Specialist preferred.

Excellent problem-solving skills and attention to detail.

Strong communication skills and ability to work collaboratively in a team environment.

Additional Information

None