General Information Req # WD00082639 Career area: Services Country/Region: India State: Karnataka City: BANGALORE Date: Monday, May 19, 2025 Working time: Full-time Additional Locations:  * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Position Title :SMO Service Coordinator

This is a newly created SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

Position Responsibilities

Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)Management of incidents and requests for DaaS customers (Support issues)Monitoring and managing inventory levels  (Inventory, Kanban Management, Supply Management)Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account ManagersCoordinates with on-site facilities and technical contacts regarding readiness and delivery issuesInvoicing the customer and vendor for services deliveredDevelop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivityEnsure customer satisfaction at all timesProcessing Orders for New devices, re-deploying devicesPrepare documentation to record and track SLA performance and other reporting requirementsProvides technical feedback on process issues to improve overall service deliveryProduce Billing ReportEnsure that the invoices are presented to the customer on timeEnsure Service Reporting are done on a timely basis.

Position Requirements:

4-5 years project coordination experience, ideally in services environmentExtremely Fluent English since the position liaises with Global CustomersExperience with ticketing toolsExcellent Skills in ExcelPersistent, detail oriented, able to multitaskExposure to tools like SAP is an added advantage Additional Locations:  * India - Karnātaka - Bangalore * India - Karnātaka - BANGALORE * India * India - Karnātaka * India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
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