Work Flexibility: Hybrid

Are you passionate about solving complex technical challenges and ensuring seamless operations across global finance platforms?

As a Tier 2 SME Technical Support, you’ll play a critical role in maintaining service continuity, enhancing support processes, and driving improvements across enterprise applications.

What You Will Do

Investigate and resolve moderately complex incidents escalated from Tier 1 support, ensuring timely resolution and documentationAnalyze recurring issues and support root cause analysis in collaboration with engineering and Tier 3 teamsTroubleshoot application, system, and infrastructure issues, including performance errors, data inconsistencies, and integration failuresRecreate user issues in test environments to isolate bugs and identify configuration errorsCollaborate with development teams, vendors, and infrastructure teams to escalate and resolve technical issues within defined SLAsPerform routine system checks, monitor health indicators, and support deployments, patches, and updates across key platformsManage advanced user provisioning and access configurations for integrated systemsCreate and maintain technical documentation, knowledge base articles, and support playbooks to enhance Tier 1 capabilities

What You Will Need

Required Qualifications

Bachelor’s degree in Information Systems, Computer Science, Business, or related field, or equivalent work experienceMinimum 3 years of experience in operational AP or system administrationFluent spoken and written EnglishProficiency in ITSM tools such as ServiceNow, Zendesk, or JiraFamiliarity with enterprise applications (ERP, CRM, HRIS) and general IT concepts

Preferred Qualifications

Experience troubleshooting business applications and networking fundamentalsFamiliarity with databases (SQL), scripting (PowerShell, Python), and APIsAdditional language skills

Travel Percentage: 20%