Primary Responsibilities:

Tracking all the policy process documents are up to date as per standard requirement. [e.g. Annual review of ISMS, ITSM & SOPs] Amend the policy process documents along with necessary version updates whenever required Interview and monitor the process effectiveness with internal team members periodically and ensure compliance is meeting standard requirements. Track & update the training dashboard, attendance records and assessment records at the SharePoint Collect and store the documented evidence at central SharePoint folder regularly at least monthly [e.g. to fulfill the SOC1, SOC2 & PCI DSS control requirements] Coordinate with team members and ensure the KPI metrics for ISMS & ITSM are updated periodically. Test the data points for sample controls. Review and respond to the RFPs against the compliance requirements and arrange supporting documents Maintain the statutory compliance legal register up to date. Alert team to initiate process 120 days in advance.  Maintain the certificate tracker up to date and share it if a request comes from sales marketing or other internal stakeholders. Coordinate with onboarded third party consultants and extend support towards the understanding of on ground practices.  Coordinate customer audits and ensure customer audits are in line with agreed terms & services provided.  Coordinate with group level audits and collaborate with auditees to ensure the audit completes successfully. Coordinate third party external audits in arranging travel, accommodations, auditee details & audit venue etc. Ensure the audit findings are agreed by the stakeholders before publishing  Ensure the audit reports are tracked down and closed before the expected closure date. Create the inputs to MIS report for fortnightly and monthly review with management on timely basis

Education/Experience

 

Education: Bachelor’s degree in information technology, Computer Science, or a related field. Advanced degree or certifications (e.g., Lead Auditor in ISO27001 & ISO20000, and added advantage if certified in CISA, CISM, CISSP) preferred. Experience: Minimum of 5 years of experience in governance, risk management, and compliance within data center or IT services. Skills: Strong understanding of regulatory requirements, risk management principles, and data security best practices. Excellent analytical, communication, and leadership skills. Experience with data governance tools and technologies Knowledge of data center infrastructure and operations. Ability to work in a fast-paced, dynamic environment.