JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The team

You will join the global HR Knowledge Management team responsible for maintaining all content on our HR portal, including policies, procedures, guides, and related HR information. Our team empowers employees, managers, and HR professionals through searchable knowledge portals (ServiceNow; Ask HR), enabling them to find answers quickly and independently while reducing time spent on routine questions.

Role overview

As an HR Knowledge Management Consultant, you will serve as a content quality guardian who partners with stakeholders to ensure HR information is effectively curated, published, and maintained. Your role involves guiding content owners to align with knowledge management best practices while ensuring all materials meet our quality standards.

Key responsibilities

Content governance: Execute global Knowledge Management activities including reviewing, creating and maintaining knowledge articles and homepage content in HR Direct, and managing knowledge cases while adhering to established Knowledge Management process standards and guidelines.Quality assurance: Ensure proper, proactive governance of existing knowledge and content by managing and responding to knowledge article feedback from employees as well as reviewing and actioning monthly expiring articles and zero search result items to ensure information accuracy and relevance in HR Direct.Stakeholder partnership: Foster ongoing collaboration with the HR Centres of Excellence (COE) content owners through both verbal and electronic communication, providing guidance on content to drive and contribute to continuous knowledge improvement initiatives.Content consultant: Serve as an editorial advisor who coaches stakeholders globally on content quality, clarity, cross-COE alignment, consistency, and AI readiness while helping to implement content and technology-related best practices and standards to ensure content can be effectively utilized by our HR AI assistant to answer employee queries.Continuous improvement: Conduct audits to identify gaps and improvement opportunities in knowledge content, ensuring proper follow-through with content owners.System transition support: Assist with content migration between HR portals, maintaining consistent information across both systems during the transition period while ensuring updates are accurately reflected in both environments.Reporting and analytics: Generate knowledge reports and collate data to provide usage data to drive content decisions and demonstrate value.Process adaptation: Learn and implement new Knowledge Management platforms, tools, processes, and initiatives while gaining understanding of JLL’s Brand and Tone of Voice.

Sound like you? To apply you need to be:

A competent professional with the right amount of experience.

Required experience and skills:

1+ years of experience with HR processes and maintaining content on an HR employee self-service portal for a large multinational corporation.Experience in ServiceNow/Workday Help Knowledge Management (preferred)Demonstrated ability to quickly learn and adapt to various tools, technology, and processesStrong customer-centric mindset with excellent stakeholder management skillsSuperior written and verbal English communication with the ability to influence and guide content improvements.Understanding of or willingness to learn AI-friendly content principles with the ability to guide and advise content owners on structuring information that facilitates accurate AI interpretation and employee query resolutionCoaching ability to influence stakeholders about content quality and formattingExceptional organizational skills with a strong attention to detailMeticulous attention to detail for maintaining identical content across multiple systems during transition periods, with adaptability to work with changing platforms and comfort with basic content migration tasks and version control processesAbility to prioritize effectively and meet deadlines in a dynamic environmentExperience working collaboratively with remote stakeholders across global time zonesProficiency in Microsoft Word, Excel, PowerPoint and TeamsBasic competency in Microsoft Visio and Adobe AcrobatExperience with SharePoint and shared drives for document and media managementAbility to compile and interpret Knowledge Management analytics

Language skills

Business fluency in English (required)Simplified Chinese/Japanese (advantageous)

This role offers an excellent opportunity to develop your HR knowledge, content management expertise, and your stakeholder influencing skills while contributing to our global employee experience.

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.