SMC Console Management/Support Staff **General Information** Req # WD00082594 Career area: Information Technology Country/Region: Philippines City: Pasig City Date: Tuesday, May 6, 2025 Working time: Full-time **Additional Locations** : * Philippines **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Console Management + Perform remote console management + Monitor any events/system messages and batch jobs + Ensure failure jobs are properly logged with the IT Service Management system + Call relevant support according to the nature of the incidents + Re-run failure jobs/Control-M after applying the 1st level fix + Adhere to SMC Security Policy 1st Level Support + Report and attend to calls/email assigned + Create a record in Service Management System (REMEDY) + Served as a coordinator during incident/problem management + Update/open/close the job scheduler + Adhere to SMC Security Policy **Additional Locations** : * Philippines * Philippines