The Small Equipment Repair Specialist is responsible for the inspection of, cleaning, repair, and condition testing for small dental equipment which could include sterilizers and handpieces.  These items are fully restored on site and returned to each customer in a like-new condition.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Repair Dental Items to include but not limited to:

Read schematics and diagrams

Disassemble and clean items

Repair and test to ensure items meet specification

 Use of hand tools to evaluate and repair

Assist in identifying items that need to be sent to manufactures for repair

Inventory Control to include but not limited to:

Monitor inventory levels and request parts stock

Transfer parts between warehouses to complete repairs

Increase/decrease stock levels based on usage

Conduct annual physical inventory, as well as regular spot checks

Communication to include but not limited to:

Contact manufactures for repair assistance or part inquiries

Articulate repair situations and findings with customers

Utilize other team members for repair assistance

Partner with customer experience coordinators to create customer repair estimates

Computer Skills to include but not limited to:

Utilize Microsoft Office products to track repair information

Proficient typing skills are necessary

Job Qualifications

Required Qualifications

High school diploma or equivalent  

Must have a mechanical aptitude

Expresses strong customer service orientation through excellent written and verbal/phone communication skills

Ability to read and understand assembly drawing and instructions

Uses technology with efficiency and possesses basic computer skills, including knowledge in Microsoft 365/MS Office

Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets

Outstanding troubleshooting and problem-solving skills

Ability to multi-task in a fast-paced environment

Preferred Qualifications

Associate degree or equivalent trade school completion

Previous repair experience or customer service experience

Working Conditions

Physical Demands

Operating a computer or other office devices for the majority of the workday

Must be able to move equipment weighing up to 90 pounds onto workbench up to 4 times per day.

Must be able to remain in a stationary position 50 percent of the time.

Must be able to operate hand tools, including drills and buffers.

Must be able to position self to repair equipment, sitting or standing for extended periods of time

This position requires occasional or frequent moderate physical activity

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services

This position requires light to moderate exposure to biohazards (blood-borne pathogens)

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $16.54 - $20.29