This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This position is onsite in a call center environment.

Class Starting May 18th, 2026.

Do you thrive in helping customers navigate solutions and enjoy making a difference in their service experience? As a Service Activation Specialist I at Spectrum, you’ll play a pivotal role in guiding small business customers through the order process, collaborating with multiple teams, and ensuring seamless fulfillment. Your dedication directly shapes the satisfaction and loyalty of every Spectrum customer you connect with.

How You’ll Make an Impact

Coordinate order entry and fulfillment for cable, internet, voice and mobile services, engaging with customers and business partners via phone, chat and emailGather and process order activities from the website and inbound calls, addressing cancellations, excessive tasks and order issuesAct as a liaison between various internal teams such as channel partners, sales, telemarketing and operations to ensure accurate order completionManage multiple systems and platforms to resolve non-standard order scenarios and accurately communicate updatesAssess, correct and evaluate work orders for operational accuracy and proper billing, preventing duplication and ensuring integritySchedule or reschedule customer orders in line with company standards and policies, providing necessary follow-up before installationDocument and share best practices within your team and offer suggestions for continuous improvement

Working Conditions

Office environmentFlexible work schedule may be required

What You’ll Bring to Spectrum

Required Qualifications

Education

High School Diploma or equivalent

Experience

2 years of customer service experience

Skills

Ability to read, write, speak and understand EnglishAbility to prioritize and organize effectivelyAbility to use a personal computer and software applicationsAbility to work independently in a group environmentAbility to address and resolve customer complaints and issuesAbility to work seated for prolonged periods, taking consecutive callsAbility to communicate clearly and professionally orally and in writingKnowledge of general accounting and billing proceduresKnowledge of office procedures and company policiesKnowledge of service troubleshootingKnowledge of residential product information, packaging, pricing and current offers

Preferred Qualifications

Skills

Ability to maintain confidentialityAbility to solve problems under pressureKnowledge of the cable industry products and services
CSU110_CUSOP 2026-71670 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551 Business Unit: Customer Operations Zip Code: 78249

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.