APPLY NOW EMAIL JOB Full Time San Antonio, Texas Date posted 03/24/2026 Business unit: Customer Operations Areas of interest: Customer Operations, Order Fulfillment/Management, Sales Requisition Number: 2026-71670 CSU110_CUSOP Customer Operations This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This position is onsite in a call center environment.

Class Starting May 18th, 2026.

Do you thrive in helping customers navigate solutions and enjoy making a difference in their service experience? As a Service Activation Specialist I at Spectrum, you’ll play a pivotal role in guiding small business customers through the order process, collaborating with multiple teams, and ensuring seamless fulfillment. Your dedication directly shapes the satisfaction and loyalty of every Spectrum customer you connect with.

How You’ll Make an Impact

Coordinate order entry and fulfillment for cable, internet, voice and mobile services, engaging with customers and business partners via phone, chat and emailGather and process order activities from the website and inbound calls, addressing cancellations, excessive tasks and order issuesAct as a liaison between various internal teams such as channel partners, sales, telemarketing and operations to ensure accurate order completionManage multiple systems and platforms to resolve non-standard order scenarios and accurately communicate updatesAssess, correct and evaluate work orders for operational accuracy and proper billing, preventing duplication and ensuring integritySchedule or reschedule customer orders in line with company standards and policies, providing necessary follow-up before installationDocument and share best practices within your team and offer suggestions for continuous improvement

Working Conditions

Office environmentFlexible work schedule may be required

What You’ll Bring to Spectrum

Required Qualifications

Education

High School Diploma or equivalent

Experience

2 years of customer service experience

Skills

Ability to read, write, speak and understand EnglishAbility to prioritize and organize effectivelyAbility to use a personal computer and software applicationsAbility to work independently in a group environmentAbility to address and resolve customer complaints and issuesAbility to work seated for prolonged periods, taking consecutive callsAbility to communicate clearly and professionally orally and in writingKnowledge of general accounting and billing proceduresKnowledge of office procedures and company policiesKnowledge of service troubleshootingKnowledge of residential product information, packaging, pricing and current offers

Preferred Qualifications

Skills

Ability to maintain confidentialityAbility to solve problems under pressureKnowledge of the cable industry products and services
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CSU110_CUSOP 2026-71670 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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