UAE, UAE
7 days ago
SLA and Reporting Analyst
Job description / Role Job Type
Full Time Job Location
UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Finance, Business Analysis & Consulting Company Industry
Recruitment & HR Job type

12 months & extendable
Work location: Abu Dhabi, UAE
Start date: Immediate joiners to a maximum of 30 days' notice preferred
Salary & benefits: Negotiable based on expertise

Qualifications

Minimum 5+ years of experience in SLA management, BI reporting, or data analysis.
Proven experience working with BI tools (Power BI, Tableau, QlikView, etc.) and SQL.
Strong understanding of SLA metrics and performance analysis.
Experience with data visualization and report automation.
Strong analytical and problem-solving skills.
Ability to work with large datasets and derive actionable insights.
Excellent communication skills, with the ability to explain complex data and trends to non-technical stakeholders.
Proficiency in Microsoft Excel and other data analysis tools.
Experience with SQL and data query languages is highly desirable.
Knowledge of scripting or programming languages (Python, R, etc.) is a plus.

Position details

Position title: SLA & reporting analyst
Location: United Arab Emirates
Industry: Software engineering
Experience required: 10+ years

About the Company

AIQU connects future-ready technology specialists with forward-looking organisations. We help businesses deliver high-impact and high-quality technology projects by using our unrivalled global sourcing capabilities to attract diverse talent within the region.

Our bespoke staffing solution offers the most flexible option you can have while maintaining 100% legislative compliance. AIQU’s fast and highly responsive employee management processes are designed to provide your most valuable assets, your people, with a seamless experience!

From business analysts to change managers; from front-end developers to back-end engineers, full-stack developers, and database administrators; from process analysts to software architects; AIQU can provide and manage specialists for a technology transformation project or for a project in maintenance phase across six key verticals.

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