Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
IT - Software & Web Development Company Industry
Aviation, Airlines & Aerospace

Overview

Emirates Skywards is Emirates airline's award-winning frequent flyer program, designed to reward members with exclusive benefits and experiences for their travel with Emirates and flydubai. As the loyalty programme of Emirates and flydubai, Emirates Skywards will change the way you experience the world.

As Skywards Business Solutions & Operations Specialist, you will manage the end-to-end delivery of projects prioritised in alignment with the department's strategy. Leverage existing or new technologies to achieve Skywards' vision. Be responsible for the business support and operations functions to ensure Skywards business continuity. This role is based full-time in our Dubai office.

Responsibilities

Be the expert in the loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security, data governance, communication, legal and analytics. Organise, influence and facilitate end-user requirements gathering with external partners and divisions within Emirates to put in place system and process enhancements. Gain understanding of various internal Skywards processes as well as those of vendors, suppliers and partners with the aim of identifying key system and process improvements. Deliver all projects in a timely manner, within budgets and as per agreed quality standards. Manage end-to-end user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation. Contribute to the sourcing, evaluation and selection of solution vendors. Participate in partner launch negotiation meetings as the Skywards systems expert. Support partner contracting to ensure system formats, procedures, terms and conditions are correctly represented. Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity. Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change. Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.

Ideal Candidate Profile

To be considered for the role, you must meet the below requirements:

Degree or honours in IT or relevant discipline. Experience in the travel industry with at least 3 years specifically in management and operational support of information systems for a business unit. Experience in delivering complex/cross functional projects. Good understanding of ROI and other key performance metrics.

You'll have an edge if you have:

Frequent flyer or loyalty programme experience.

Recruitment Process and Timeline

Emirates is an international organisation with employees from over 160 nationalities. We encourage applications from across the globe. Your application journey begins by applying via the Emirates careers platform. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview to share more about your sales and business development experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our onboarding team will ensure a smooth transition to your new role at Emirates.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Further information on what it is like to live and work in our cosmopolitan home city can be found in the Dubai lifestyle section.

About the Company

A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.

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