Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... SREs at H&R Block are responsible for championing and defending the user experience. We are proactive and prioritize reliability as our #1 product feature. We treat every system failure and/or deficiency as a gold mine of learning and opportunity to improve. + Improve the reliability of mission critical solutions, applications, and platforms. At large-scale or critical enterprise level through software development. + Continuous improvement identification and implementation to reduce manual processes, improve consistency, stability, performance, and security (with emphasis on toil reduction). + Participate in on call rotation and/or drive operational review, incident recovery and post-incident review to identify proactive and preventative actions and improvements to prevent and/or eliminate recurring incidents. + Promote a reliability-focused culture and values across the IT organization at H&R Block. + Form positive relationships with developers, engineers, architects and other technology partners and work to achieve common goals and solve technology and business problems. + Instrument telemetry and ensure application performance stays within defined SLOs. + Manage risks and resolve resolves issues that affect applications, release scope, schedule and quality. + Ensure seamless flow of information, knowledge and learning between teams through documentation. + Lead efforts to troubleshoot and/or debug issues in any environment at any stage of the software delivery lifecycle. Taking root cause themes and patterns to derive scalable and far reaching solutions. + Participate and/or lead efforts to enable the ability to fully automate every stage of application delivery. With emphasis on achieving an enterprise level of ephemeral environment capability and practice. + Derive and deliver solutions and strategies to refactor existing technology toward effective ways to leverage Cloud-native technology and services. + Leverage test automation strategies and methods to reduce manual labor and increase efficiency in achieving and affirming application and platform quality. + Identify and implement platform enhancements to strengthen use of metrics, logs, traces, change analysis, dependency mapping and correlation capabilities. Do you have a passion for delivering system reliability and unlocking DevOps efficiency and autonomy? Is continuous improvement and automation at your core and do you enjoy building platforms, tools and solutions that elevate and move forward meaningful technology and business outcomes? Do you act boldly, demand high standards, crave tough problems, and value winning as a team? If so you might have just found the best opportunity of your career to join and be part of driving forward the SRE practice at H&R Block. What you'll bring to the team... + Degree in Computer Science or Information Technology related field, or the equivalent through education and/or related work experience + 5 years minimum Bachelor’s software engineering work experience + Superior skill and knowledge of at least two or more software languages (e.g. Python, Java, C#, Go, etc.) with respect to designing, coding, testing, and software delivery + Experience with: + + + + + Public Cloud Technology (Azure preferred) + Scripting and Automation + Configuration Management + Application/Infrastructure Observability & Performance Monitoring (Datadog Preferred) + Process Improvement + DevOps + Git and Source Control + Agile Delivery + Information Security + To be successful in this role, we are looking for some of the following qualities in ideal candidates: + + + + + + + + Ability to work and troubleshoot proficiently in Windows or Linux + Public Cloud experience in Azure, AWS, GCP (Azure preferred) + Experience configuring reliable and secure environments in the cloud + Experience with shell languages (PowerShell and Bash) + Use of Git and an understanding of version control + Infrastructure as Code experience using Terraform + Public cloud migration + Cloud-native architecture + Microservices and Containerization + Databases (SQL, Cosmos, etc) + Experience using Kubernetes at enterprise scale + CI/CD experience (Azure DevOps preferred) It would be even better if you also had... It would be even better if you also had... + Microsoft Azure Certifications + Relevant Technologies: + + + + + Terraform Enterprise + Azure Kubernetes Service + Azure App Service + Azure Functions + Azure Virtual Machine Scale Sets (VMSS) + .NET 6 + Grafana + Istio Service Mesh + Datadog Observability + OpenTelemetry + Azure Key Vault + Azure Application Gateway Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com (https://www.blockbenefits.com/public/welcome) . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $81,600.00 - $122,400.00/Yr. Sponsored Job #LI-SH1 #LI-Remote