About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role SummaryCentral Operations is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers. The job role requires skill with Linux, cloud computing, automation, CI/CD pipelines, containerized environments and incident management response.  What you will doCarry personal responsibility for high quality changes to a live IT/SaaS infrastructureManage key operational systems on which millions of customers dependCreate estimates and work plans then deliver according to those plans in an agile mannerParticipate in a weekday/weekend on-call rotationOccasionally carry out changes outside of normal working hoursMonitor existing infrastructure, identify areas of weakness and propose improvementsTake corrective action, as a first point of contact, to resolve incidents escalated from Technical Support, IT and development communities and escalate where appropriateProvide incident response and coordination, ensuring issue resolution and helping co-ordinate multiple resourcesPublish software updates as required meeting product release schedules, monitoring load on infrastructure and support, taking corrective action where possible and flagging issues with managementProviding out-of-hours emergency supportWhat you will bringCommand line configuration and troubleshooting in a cloud-based Linux environmentTroubleshooting/Support/problem management experienceFamiliarity with software development and/or DevOps practices Hands on technical knowledge with Amazon Web services (AWS)Knowledge of AWS services including EC2, ECS, EKS, IAM, CloudWatch, SQS, SNS, SSM, S3 and Secrets ManagerKnowledge of CI/CD pipelines such as Jenkins / GitHub Actions or equivalentExperience with Infrastructure-as-Code tools with Terraform or equivalentFamiliarity with Database(s) e.g. MySQL, PostgreSQL, RDS, Mongo NoSQLMonitoring and Alerting Tools such as PagerDuty, Datadog, CloudWatch, or equivalentExperience with Bash and python scriptingIP networking - LAN & WANStrong communication skills both verbally and in writingKnowledge of malware/spam/network threats (preferred)Ability to interface with Senior LeadersComfortable working in a detailed driven environment Familiarity with GenAI tools such as GitHub CoPilot, CursorExposure to compliance frameworks (SOC2, FedRamp, etc.)Familiarity with AI tools and technologies#LI-Remote#B2
Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit·   Employee-led diversity and inclusion networks that build community and provide education and advocacy·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities·   Global employee sustainability initiatives to reduce our environmental footprint·   Global fitness and trivia competitions to keep our bodies and minds sharp·   Global wellbeing days for employees to relax and recharge ·   Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 
Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  For more information on Sophos’ data protection practices, please consult our Privacy Policy