DESCRIPTION:

Duties: Develop tools and visualizations to gain insights into the customer experience and product interactions. Run, maintain, and improve technology solutions against established service level objectives by applying software engineering principles. Develop solutions to automate manual development and operational tasks. Ensure the availability, performance, change management, telemetry, and capacity management of technology solutions. Collaborate with the engineering team throughout the software life cycle to build for reliability and to deploy to infrastructures across different regions. Perform root cause analysis and participate in post- mortems to identify and eliminate gaps, as well as to improve security solutions. Analyze usage and telemetry data to identify patterns to predict and prevent failure in technology applications and services. Evaluate and test products before and after changes. Delegate and manage operational and SRE work with global team to ensure "Follow the Sun" support coverage.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Data Science, Data Analytics, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as Site Reliability Engineer, Software Developer, Systems Engineer, or related occupation. The employer will alternatively accept a Bachelor's degree in Data Science, Data Analytics, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Site Reliability Engineer, Software Developer, Systems Engineer, or related occupation.

Skills Required: This position requires five (5) years of experience with the following: Designing, developing, and maintaining customer-facing business applications in the financial services industry using Java, Spring Boot, and Dot Net Core; Scripting using Python and PowerShell; Performance tuning enterprise applications using Java frameworks and JMeter; Measuring and monitoring metrics using AppDynamics and Dynatrace; Creating CI/CD pipelines for automated software builds and deployment using Microsoft TFS. This position requires three (3) years of experience with the following: Developing enterprise-level applications using middleware technologies such as Kafka, TIBCO, and MuleSoft. This position requires two (2) years of experience with the following: Performing data manipulation, data structuring, data design flow, and query optimization using Neo4j and MongoDB; Translating quantitative information into actionable insights based on SLIs and SLOs; Managing patches, upgrades, and maintenance in Linux infrastructure; Developing architectural designs of large-scale microservices-based applications. This position requires one (1) year of experience with the following: Hosting Java-based applications in AWS cloud using EC2, CloudWatch, S3, CloudFront, and Outpost.  

Job Location: 8181 Communications Parkway, Plano, TX 75024.