Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.\n
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Responsibilities:\n

The Site Manager is responsible for overseeing daily operations across multiple site locations to ensure service delivery aligns with client expectations and service level agreements (SLAs). This role will focus on team performance, resource management and the ideal candidate thrives in a fast-paced environment, has strong leadership capabilities, and can effectively balance and prioritize time and tasks.
Site Oversight & Performance
\u2022 Manage and monitor daily operations across assigned sites, ensuring adherence to SLAs and quality standards.
\u2022 Balance time between sites, providing on-site leadership, support, and visibility.
\u2022 Ensure appropriate staffing levels and manage site coverage by collaborating with senior leadership.
\u2022 Provide direct support in processing tasks or roles when coverage is needed due to absences, time off, or higher than normal workload.
Reporting & Communication
\u2022 Lead daily huddles and facilitate communication across teams to ensure alignment on goals and priorities.
\u2022 Capture, review, and submit accurate weekly\/monthly\/quarterly volume and operational reports
\u2022 Provides updates to senior leadership including escalations, operational metrics, and staff issues.
Staff Leadership & Development
\u2022 Hire, train, evaluate, and develop staff across multiple functions and locations.
\u2022 Conduct weekly employee check-ins to assess process understanding and knowledge.
\u2022 Lead annual performance reviews and manage time-off requests, payroll approvals, and scheduling.
Client & Process Management
\u2022 Address and resolve routine customer issues promptly, escalating when necessary, while maintaining strong client relationships.
\u2022 Collaborate with management on identifying and implementing process improvements and operational efficiencies.
\u2022 Ensure staff is equipped with up to date training materials and resources to support service delivery
Performs other tasks as assigned by management.
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Qualifications:\n

\u2022 4-Year college degree is preferred; or equivalent experience in related field.
\u2022 2-4 Years progressively responsible work experience managing service\/operations unit.
\u2022 Strong proficiency in Microsoft Product Suite; Word, Excel, PowerPoint, Outlook, and Teams.
\u2022 Exceptional customer service skills; adaptable to a dynamic environment while possessing strong interpersonal skills; has superior verbal and written customer service skills.
\u2022 Demonstrated ability to partner with all levels of management and foster strong working relationships both with internal and external stakeholders.
\u2022 Strong analytical skills to assess operations, problem solve, and develop appropriate solutions\/improvements.
\u2022 Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining, and developing staff.
\u2022 Proven track record in a team environment, leading productive relationships with colleagues, team members, management, and clients.
\u2022 Strong ability to plan, prioritize, and successfully execute multiple projects and deliverables with little or no oversight.
\u2022 Flexible and able to juggle multiple, and at times, conflicting priorities
\u2022 Maintains confidentiality while working with highly sensitive materials
\u2022 Able to walk, bend, kneel, stand, and\/or sit for extended periods of time
\u2022 Ability to lift up to 50 pounds\n

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