Site Leader

This Position Offers $1000 Sign On Bonus For New Ricoh Members! 

Position Profile

The Site Leader is accountable for the daily operations of a small site and serves as the go-to person for a small team. This role involves reporting and escalating facility-related issues to assigned leadership, maintaining acceptable profit levels, and ensuring customer service expectations are met. Responsibilities include performing contracted office services such as:

Copy Services Courier Services Managed Print Services Hospitality Imaging Mail Services

The Site Leader is the primary on-site contact for customer issues and contract compliance at locations without an assigned Site Manager.

Job Duties and Responsibilities Oversee daily operations of mail room, copy center, or scanning facility, including use of office equipment (PCs, copiers, multifunction devices, imaging & mail equipment). May manage: courier services, reception, switchboard, shipping & receiving, mail delivery and processing. Act as team lead for a small group, assisting with job assignments, project scheduling, break supervision, and issue escalation. Serve as the on-site point of contact for customer concerns and contract compliance. Train and develop assigned staff. Maintain daily formal contact with customers. Implement and manage Ricoh Service Excellence programs. Analyze and resolve problems with minimal guidance. Understand and track Service Level Agreements (SLAs), report compliance, and drive performance improvements. Support leadership in recruiting, staffing, and performance management. Foster positive internal relationships through professional communication. Provide workflow and machine operation training as needed. Supervise shift profitability through efficient use of materials and supplies. Ensure quality and deadlines are met via effective job scheduling. Maintain workflow efficiency and accountability for team performance. Resolve pricing and order-related issues in coordination with sales. Complete site reports and paperwork accurately and on time. Perform routine tasks such as work orders, contractor monitoring, inspections, and facility issue reporting. Interact with vendors, facility management, and occupants as needed. Manage office supply inventory and reordering. Coordinate conference rooms and A/V equipment resources. Complete month-end management reports in absence of Site Manager. Assist AOM/ESM or NOM with site personnel training and development. Place requisitions for site products and supplies using Oracle iProcurement. Perform other duties as assigned. Qualifications

Education & Experience:

High school diploma or GED required. 2+ years of experience in a related field (B2B and/or technical). Prior training experience preferred. 2+ years of customer-facing experience required. Proficient knowledge and understanding of technology. Knowledge, Skills, and Abilities Tactical process facilitation Presentation skills for small groups Moderate problem-solving ability Intermediate customer service skills Intermediate technical aptitude Strong written and verbal communication skills Working Conditions & Physical Demands Typical office environment with standard lighting, ventilation, and noise levels. Diverse work assignments requiring interpretation and application of complex information. Some physical effort required: walking, standing, bending, lifting/carrying up to 50 lbs. Moderate dexterity: regular use of calculator, keyboard, hand tools, and coordination.

Note: The above statements describe the general nature and level of work performed. They are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.