Job Title: Site Coordinator Position Profile

Accountable for the daily operations of a solo-person site. Responsible for delivering contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility. Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment. May handle: Courier services Reception services Switchboard operations Shipping & receiving Mail delivery and processing Maintain formal, daily communication with the customer. Implement and manage RICOH Service Excellence programs. Operate required equipment/software efficiently to meet service level agreements. Optimize cost-effectiveness by managing materials and supplies efficiently. Maintain daily routine functions, including: Creating/completing work orders Contractor monitoring Inspections and reporting of facility-related issues Supporting general office functions May interact with contracted vendors, facility management, and building occupants. Responsible for office supply inventory and reordering. Coordinate conference room bookings and manage A/V equipment resources. Maintain positive working relationships with internal teams through professional communication. Collect and provide data to leadership and customers; may include completing monthly reports. Ensure financial responsibilities are met. Perform other duties as assigned.

Qualifications (Education, Experience, Certifications)

High school diploma or GED required 1+ years of related experience in a B2B or technical environment At least 1 year of customer-facing experience Demonstrated knowledge and understanding of basic office technology

Knowledge, Skills, and Abilities

Tactical and analytical thinking Basic presentation skills (small groups) Moderate problem-solving abilities Basic customer service skills Basic technical aptitude Strong written and verbal communication skills

Working Conditions, Mental & Physical Demands

Office environment with standard lighting, ventilation, temperature, and noise levels Work assignments are varied; requires interpretation and application of complex information Some physical effort required: May involve walking, standing, bending, reaching, lifting/carrying items up to 50 lbs Moderate dexterity required (use of calculator, keyboard, tools, etc.)

Note:
The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of responsibilities, skills, or working conditions.