Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions

Job Description

Position: Site Account Representative I

Location: Norwood, MA

Schedule: Monday-Friday, 1st shift.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join Unity Lab Services (ULS), a team of Thermo Fisher Scientific, as a Site Account Representative I and contribute to scientific discovery. In this role, you'll serve as an on-site asset management resource for key customer accounts, ensuring seamless laboratory operations and exceptional service delivery. You'll coordinate lab instrument services, maintain accurate inventory systems, and build strong relationships with scientists, vendors, and internal teams.

Working closely with customers and service providers, you'll manage operations according to program contracts and statements of work. Your responsibilities include coordinating maintenance schedules, tracking work orders, maintaining detailed asset records, and ensuring compliance with regulatory guidelines. You'll also support quarterly business reviews, analyze customer metrics, and contribute to continuous improvement initiatives.

This customer-facing position offers the opportunity to contribute to our mission of enabling customers to make the world healthier, cleaner, and safer. You'll work in a professional laboratory environment while developing valuable skills in service coordination, relationship management, and operations support.

REQUIREMENTS:

Education, Experience

Minimum of High School Diploma and 2+ years of experienceBachelor's Degree preferred; no prior experience requiredPreferred Fields of Study: Science-relatedExperience in Life Science or Healthcare environment preferred

Knowldge, Skills, Abilities

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)Effective communication and interpersonal skills for interacting with various levels of personnelDetail-oriented with excellent organizational and documentation abilitiesAbility to maintain computerized maintenance management systems (CMMS)Physical capability to walk, stand, lift up to 50 lbs, and work in laboratory environmentsAbility to travel to multiple client locations as neededAbility to wear required personal protective equipment (lab coats, safety gear, etc.)Problem-solving skills and commitment to customer satisfactionAbility to work independently and as part of a teamCommitment to safety protocols and regulatory complianceAbility to adapt to changing priorities and customer needs

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $23.04–$34.56.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards