POSITION SUMMARY:

The Veteran Support Navigator is a full-time, on-campus role located at Shoreline Community College (SCC), embedded in the Veteran Success Through Education (VSTE) initiative. In partnership with Operation Military Family (OMF) and King County Veterans Services, this position provides personalized, trauma-informed case navigation to help veterans and military-connected students overcome barriers to education, housing, financial security, and wellness. The Navigator will serve as a key connector between student veterans and institutional, community, and county resources to promote retention, academic success, and long-term stability.

ESSENTIAL JOB FUNCTIONS:

Individualized Support & Service Planning Conduct intake assessments for student veterans and their families. Co-develop individualized action plans addressing educational, housing, financial, and personal goals. Monitor service plan progress and adapt plans as needed for optimal outcomes. Navigation & Resource Coordination Assist participants with navigating VA education benefits, financial aid, King County AFA/FFA, VORP, and local housing support. Coordinate care and warm handoffs with SCC’s Veteran & Military Student Services, Financial Aid, Housing offices, and community partners. Maintain consistent contact with clients, providing updates and proactive reminders about resources and deadlines. Documentation & Performance Tracking Maintain accurate, timely documentation of client assessments, referrals, and outcomes. Support reporting for King County funding, including enrollment tracking and retention data. Collaborate with the Project Manager & Data Analyst on continuous improvement efforts. Advocacy & Participant Engagement Act as a dedicated advocate for students navigating institutional and systemic barriers. Provide responsive, trauma-informed care tailored to each participant’s lived experience. Assist in crisis response, coordinating emergency resources when needed. Outreach & Community Engagement Represent the program at SCC events and orientation sessions. Assist in outreach efforts