Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Manager, Operations Management

Management Level

Manager - People Leader

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Automotive Mobility Fleet Services keeps your fleet moving! 

Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country.

 CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, CAMFS provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

CAMFS is currently hiring a Service Shop Manager who will provide ongoing leadership, direction and support for the Service department. Identify and negotiate profitable service opportunities with suppliers and customers, both new and existing, to achieve individual and corporate objectives.

Duties

Develop and implement operations plans to maximize margins in the Service Department.

Responsible for achievement of annual company Service department budget.

Responsible for achievement of weekly, monthly, and yearly Service KPI’s.

Daily management of Service operations to ensure company policies and standard procedures are followed.

Provide support to trailer sales, rentals, and parts by maintaining customer satisfaction.

Manage and closely monitor Warranty issues.

Inspect and maintain a safe work environment and clean facility.

Manage Service department assigned vehicles.

Review Service work schedules to maintain steady volumes.

Promote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.

Conduct weekly staff meetings with Service personnel.

Plan, conduct and participate in Monthly Safety Meetings.

Establish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.

Other duties as assigned.

Qualifications

Bilingual (Spanish)

Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 years’ experience in a related field; or 10 years’ experience in a related field.

At least 5 years multi-faceted business experience including a track record of successful sales and service management experience in the transportation industry.

Prior experience writing repair estimates.

Previous experience implementing operational procedures.

Proficient at an intermediate level in Microsoft Office programs

Supervisory skills demonstrated by the ability to lead people, get results through others, and provide individuals with professional and personal growth.

Demonstrated ability to successfully evaluate and direct personnel in the development of short- and long-range goals.

Demonstrated ability to develop business relationships at all levels within an organization through strong interpersonal skills.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.