Shift Lead Position Profile The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties. Shift Lead – Job Summary Primary Role (80% – Paraprofessional Duties):Support daily veterinary operations by assisting with client services, pet care, and administrative tasks. Responsibilities include: + Welcoming and educating clients. + Preparing pets and records for exams or procedures. + Assisting with surgeries and technical tasks within legal scope. + Managing scheduling, client flow, and hospital cleanliness. + Promoting wellness plans and hospital services. + Handling financial transactions and documentation. Leadership Role (20%):Support the Practice Manager in leading the team and ensuring efficient hospital operations. Key duties: + Guide and mentor staff to deliver high-quality care. + Help manage daily staffing and workflow. + Ensure clear communication among team members and with clients. + Support training, problem-solving, and conflict resolution. + Maintain hospital standards and address equipment or supply issues. Core Values (Mars, Inc. Five Principles): + Quality, Responsibility, Mutuality, Efficiency, Freedom Required Skills and Traits: + Strong leadership, communication, and multitasking skills. + Organized, proactive, and client-focused. + Technically competent with basic math and computer use. + Adaptable, resilient, and collaborative. Necessary Skills and Expectations: + Assisting veterinarians during surgical procedures + Performing venipunctures (cephalic, saphenous, jugular) + IV catheter placement + Preparing surgical instruments and equipment + Monitoring anesthesia and vital signs during surgery + Performing dental scaling + Sterilizing surgical instruments and maintaining a sterile surgical environment + Providing post-operative care to animals + Handling and disposing of surgical waste properly + Communicating effectively with veterinary team members and pet owners + Following proper safety protocols and procedures during surgeries Work Environment: + Physically active role with exposure to pets, medical equipment, and occasional hazards. + Requires flexibility to work weekends, evenings, and overtime as needed. Qualifications: + Associate degree or vet tech certification preferred. + Minimum 2 years’ experience in veterinary or service industry; 6 months at Banfield preferred. + Supervisory experience is a plus. + You must be 18 years or older. + You must be available to work weekend and evening shifts. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration fo r employment wit out regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies wi th all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We are a drug - free, smoke - free, equal opportunity employer. Are You Passionate About Preventive Pet Care? Apply Today!