Greetings! Our client Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees. Our client is seeking a Shared Services - Advisor(HR)-15556-Hybrid in Pensacola, FL. You seem to have a rock-solid profile and your overall background seems to be a great match for the position. Please review the below information for clarity on the position description. Description: A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries Required Skill Sets: + Knowledge of shared services models and operational efficiency practices + Strong problem-solving and process improvement skills + Excellent communication and advisory abilities + Understanding of compliance and regulatory standards + Answering phone calls/making phone calls- providing employees with information and guidance. Once the vendor approves employees' disability claim, this position is the first point of contact for employees. + Case management-answering cases that are submitted by employees with sometimes complex information and guidance. + Other duties: Reviewing and updating separations in Oracle-HCM + Working closely with vendor, other contractors, and advisors that are processing disability payments