Job Description

Hybrid: 02 days of the week working from home. (Monday and Friday)

Role:

The role involves building and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency.

 What You'll Do (Responsibilities)

People Management: Overseeing daily operations, conducting performance appraisals, providing coaching, and implementing development plans and disciplinary actions.

Continuous Improvement: Identifying and recommending process improvements to increase operational efficiency, quality, speed, and safety. Conducting meetings with stakeholders to align and address process gaps.

Project Management: Organizing teams for performance improvement initiatives and ensuring adherence to project plans.

Relationship Management: Collaborating with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects.

Operational Efficiency: Monitoring team performance, ensuring compliance with SLAs and global policies, and conducting periodic quality checks.

Complaint Management: Resolving issues efficiently and escalating complex matters as needed.

The role may be adjusted based on business needs, with any changes communicated to the employee as necessary.



Additional Job Description

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in Business, Human Resources or related experience (in People Services, Shared Services or Customers Services); 

Language Skill: Advanced/Fluent English. ;

What Can Give You A Competitive Edge (Preference Qualifications)

Experience in People Services or Human Resources for Brazil environment would be a plus;Spanish would be a plusUnderstands the regulatory environment and/or experience in the Shared Services business for Brazil would be a plus.

Skills/Competencies:

Flexibility and Organizational agility;

Strategic thinking, consulting and analytical skills;

Interpersonal Savvy / Communication and work collaboratively;

Broad understanding of Operational systems and technology;

Accountability;

Build effective Network within other cross functional leaders and areas;

Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment;

Dealing with ambiguity;

Problem Solving;

Accountability: Time / Deadline / Delegate / Multitask;

Data Driven;

Expertise to present data, findings, and potential actions/solutions to stakeholders;

Project management, change management and continuous improvement;

Ability to think creatively and strategically.

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