Dealership:L0143 Chevrolet GMC of Fairbanks

Chevrolet Buick GMC of FairbanksService/Sales BDC Administrator

Pay: $25.00/Hourly

Schedule: Full-time

Kick off the New Year with a fresh start!

We are seeking an experienced and highly organized Service/Sales BDC Administrator to support our Service and Sales Business Development Center. This role manages customer communication and follow-up for both sales and service customers, supporting the dealership’s Sales and Service Departments while ensuring an exceptional customer experience.

The BDC Administrator plays a key role in strengthening customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term customer retention. The ideal candidate is professional, customer-focused, detail-oriented, and brings 5+ years of experience in reception, office administration, and customer service.

Responsibilities

Serve as the first point of contact for customers via phone, email, and in personManage high call volumes and accurately route callsSchedule and confirm sales and service appointmentsMaintain and update customer recordsFollow up with customers to support appointment attendance and retention effortsProvide administrative and operational support to the Service and Sales BDC teamsAssist with reporting, data entry, and document managementCoordinate communication between departments to ensure customer needs are metMaintain a clean, organized, and professional front office environmentAddress customer inquiries and concerns with professionalism and efficiency

Qualifications

Minimum 5 years of experience in reception, office administration, and customer service (phone and in-person)Strong verbal and written communication skillsExcellent organizational, multitasking, and time-management abilitiesProficiency with computers, email, and Microsoft OfficeProfessional appearance and demeanorAbility to thrive in a fast-paced, customer-focused environmentStrong attention to detail and follow-through

We offer best in class industry benefits:

Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

 

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.