Job Description SummaryThe Global Customer Training Administrator will coordinate and manage all customer training scheduling and delivery activities to meet business objectives. This involves interacting with customers, project managers, instructors, project engineers, sourcing and other functions. This person will work and report to the global customer leader to deliver quality training for CSS customers. The coordinator will be responsible for scheduling instructors, shipping equipment, communicating with customers and closing out projects for final revenue recognition. This individual should have strong project management and coordination skills to succeed in this role. Mastery of MS Office solutions (Word, Excel, PowerPoint and SharePoint/Box) is a plus. Prior experience with Smartsheets, SAP and Ariba purchasing is also desired.

Job Description

Roles and Responsibilities

Manage Course Logistics for all customer classes (mainly in North America)Manage customer training schedules and assign instructors based on their skill-set and availability through Smartsheet and Service MaxManage all customer pre-training meetings and ensure all meeting minutes are documented and shared in a timely mannerShipping and receiving training equipment in a timely manner.  This requires understanding of shipping regulations, documentation and the use of the internal shipping system.Assist Instructors in Printing Manuals (using pcard or otherwise) and working with suppliers to expedite printing and resolve payment issues.Assist instructors in printing Student CertificatesCoordinate Customer Student Give-aways and keeping a record of inventoryAssist Regional Training Managers (RTM’s) with facility coordination and ensuring training rooms are in a presentable condition for hosting customers and internal activitiesWelcome and assist customers attending training in the Longmont facilityWork with RTMs to issue requested Purchase Orders (PO) in assistance with internal/external trainingRequest quotes from subcontractorsInitiate Purchase Requests for Purchase OrderReceive and verify invoices with RTM prior to GRMark orders Good Received (GR) in SAPEscalate to Payment team when invoices are rejected and follow through to resolutionUse SAP to Verify Backlog, extract project technical data and close out projectsVerify backlog revenue, dates and product-line codes in SAPCollect customer technical data and share it with instructors using Easy DMS or any other GE systemWork with Project Managers, Project Engineers and Project coordinators to maintain SAP data.  Compare SAP data to Tableau data for accuracy.Attend and help facilitate Staff Calls with Region Training Managers (RTMs)Weekly Schedule ReviewWeekly Risk ReviewWeekly Global Staff CallTrack training quality through NPS and student feedbackCollect student and managers’ feedback for continuous improvementAddress concerns related to delivery, equipment or venue in a timely and professional mannerDocumentation of lessons-learned and improvement plansPropose new work methods and solutions to improve efficiency and costManage the Learning Management System (LMS) for Nexus controls businessStudent registration processSupport instructors loading and managing Course Content and updatesEnsuring Course Schedule AccuracyWebsite Management & LMS AlignmentLMS is linked to WebsiteManage Website content, class schedule and new offeringsWork integrally with associated teams to create, manage, coordinate and deliver training (globally) to internal and external partners and customers. This will include select duties as content developer, trainer, and registrar.Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.

Required Qualifications

BS degree from an accredited institution in business administration, accounting, science or HRPractical experience in a related field (education, project management or business administration) for at least 4 years.Hands-on experience coordinating multiple training events in a corporate settingProven organizational and communication skillsAdequate knowledge of learning management systems and web development toolsProficiency with Excel, MS Office, MS Project Builder, NotesAdvanced organizational skills with the ability to handle multiple concurrent assignments

Desired Characteristics

Experience with SAP, Service Max and SmartsheetProject management expertise (e.g. PMP)Experience working for a large engineering firm (> 1000 persons)To be a quick self-motivated learnerTechnical communication & business acumen to drive overall solutionsKnowledge of learning management systems and web delivery toolsExperience with e-learning platforms, AI solutions and other digital toolsAbility to handle multiple assignments and work under pressing schedule

The base pay range for this position is $72,400.00 - 108,600.00 USD Annual.  The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 5% performance bonus/variable incentive compensation/equity. ​

This posting is expected to close on August 29, 2025, or thereafter.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Benefits Available to You

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong.  Click here to learn more:  https://jobs.gecareers.com/global/en/diversity-at-ge

About GE Gas Power

GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

Application Deadline: August 29, 2025