Job TitleServices & Solutions Delivery Specialist with German

Job Description

As a Services & Solutions Delivery Specialist within the Quotes process, you act as the point of contact for Field Service Engineers and hospitals from DACH regarding the valuation of our paid maintenance and fix services. As a Services Specialist, you will ensure quality and functionality of Philips equipment to care for our customers’ needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

Providing calculations on customer demands for paid maintenance services and repairsCreating quotes for time and materialInitiating entitlement disputes on ad-hoc customer requestsCorrecting & updating quotes based on actual work performed by Field Service EngineerReceiving, monitoring, and ensuring closure on time of all kinds of Service requestsDeveloping and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our benefits: 

Annual bonus based on performance achieved   

Private medical care with the option to extend it to family members   

Benefit System cards   

Discount for Philips’ products   

Wide variety of training & learning opportunities 

Promotion of a healthy lifestyle in the office 

Employee Assistance Program 

You're the right fit if:

You have a Bachelor’s degree OR you have vocational education with min, 2 years of experience in fields: customer Service, Supply Chain or similarFluent German (min C1 leverl) and good English (B1/B2 level)You enjoy having direct contact with customers and keep a high standard of communicationYou bring a positive "can-do" attitude and are always ready to lend a hand to others.Comprehensive PC skills, knowledge of Excel, SAP, and Salesforce would be an advantageThe problem-solving mindset with the ability to identify improvement opportunitiesAbility to multitask and work in a fast-paced environment. Skill in prioritizing tasks requiredGood organizational skills and aptitude for details

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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