ABOUT THE ROLE
The role is defined by two core responsibilities: driving sales engagement and coordinating project delivery. Services Sales growth – Across the Professional and Managed Services portfolio, to enable pro-active development of business opportunities generated by both the other parts of the Arrow ECS business and the individual. Strong relationship building is crucial, and a sales background is preferred.
The role is highly interactive, and no two days are the same. Lots of communication is required with internal colleagues and our AAPPs (Arrow Authorised Programme Partners) to resource projects, produce scopes and quotes and support delivery of the project. There is also a layer related administration.
The role requires the post-holder to balance and prioritise their workload in order to succeed in meeting the key objectives associated with the role: proactive customer engagement, allocating resources and liaising between Consultants, AAPPs, Account Managers and customers in a timely manner; maintaining clear and accurate records using ArrowECS’s chosen Services software and providing any further administrative support as required
What You Will Be Doing at Arrow?
Allocating consultancy resource and liaising between consultants, AAPPs, Account Managers, BDMs and resellers/customers
Ensuring that all documentation is in place, accurate and complete as part of the engagement
Ensuring precise, relevant and timely information is communicated to all parties involved in the engagement
Ensuring timely invoicing of completed engagements
Administering the Services Software to maintain a central up to date database of consultancy and customer information
Raising departmental purchase orders
Undertaking ad-hoc tasks as directed by Services Management
Proactive generation of incremental business through developing accounts
Qualifying quotes to ensure they meet the customer’s requirements and assisting with queries
Assisting in arranging customer meetings for external resources
Attendance at key account review meetings
Proactive work with all Arrow ECS teams to identify both new partners and new opportunities
Create and develop relationships with key decision makers and influencers within target reseller customers
Development and nurture relationships with our AAPPs
What Are We Looking For?
Self-motivated with a hardworking and proactive approach.
Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base.
Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally.
Capable of having a high-level understanding of the Arrow product portfolio (training will be given).
A confident self-starter and strong team player.
Ability to cope under pressure and prioritise work accordingly.
Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member.
Sound business acumen and ability to understand and interact with the customer.
Experience working in a busy team environment
Proven organisational skills with the ability to utilise appropriate systems to facilitate this – full training will be given on our in-house Services Software systems
Good knowledge of Microsoft packages – Excel, Outlook, Teams, Word, PPT
Close attention to detail
Excellent interpersonal/communication skills – in particular a professional telephone manner
Enthusiastic and flexible approach to work
Good, all-round IT knowledge
Experience of sales, forecasting and opportunity management
Strong communication skills both written and verbal
Strong team player - the role requires the jobholder to work as part of a team with colleagues, specifically within the department, but also in the wider context of Arrow ECS and its customers
Good customer service skills when on the phone and face-to-face
Target and performance driven
Strong relationship building
Commercial negotiation experience would be advantageous
Conflict management experience beneficial
What is in it For You?
This is a full-time position. Ideally based in Arrow’s Harrogate office
25 days annual leave
Pension as per UK standard (ER% 2; EE 5%)
BHSF (medical bronze cover – taxable benefit)
Death in service
Ride to work scheme
Gymflex
Taste card
Hours of Work
The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role.
Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
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Location:UK-Harrogate, United Kingdom (Central House Otley)Time Type:Full timeJob Category:Sales