With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty. Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.  The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.  The Services Execution Excellence team plays an essential role in translating Microsoft’s Customer Success & Experience (CE&S) Strategy into a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-services portfolio, cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing Customer Success & Experience strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale through Microsoft Unified and Consulting Services. As a **Services Sales Excellence Lead** , you will be responsible for generating execution insights and actions across the Microsoft Unified and Consulting Services portfolio within the Americas and engaging across Microsoft stakeholders and leaders. You will also lead the EMEA and Asia Services Sales Excellence roles to ensure global consistency. This role offers opportunities for career growth, development of business acumen, cross-organizational impact, and enhancement of Executive presence. Join a Global Team that supports digital transformation using Microsoft solutions. Your responsibilities will include driving actionable outcomes, guiding the sales process, and optimizing sales leaders in Customer Success services. You will collaborate with various roles to provide performance recommendations for Enterprise and SME&C segments in the Americas. We are seeking a data-driven Sales Excellence professional with executive presence to assist in achieving our services portfolio objectives. The role involves establishing a consistent Rhythm of Business (ROB) with cross-functional teams to ensure quality five-quarter (5Q) rolling business outcomes. Responsibilities include executing across the Customer Success services portfolio and generating insights to illustrate strategic results, address obstacles, and support executive feedback for Offers, Execution, Enablement, and more. Collaborate with Americas Services Sales leaders, CSU Leaders, Finance leaders, Sales Excellence Roles, CSU Executives, and Core teams to enforce sales process discipline and manage change within the Americas Time Zone. Utilize standard tools and metrics (e.g., VTB/F, MoM/Y growth, Partner attach etc.) to improve financial, solution area, and cross-segment success indicators. Drive MCEM sales stage coverage and coaching across roles to enable Renewal and Mid-term sales execution and effectiveness. Promote adoption of CE&S execution initiatives (e.g., Job 2 for Unified, T-Minus, Customer Journey) to facilitate best practice sharing among leaders, managers, and sellers. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  This role is flexible in that you can work up to 100% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** **Business Health and Management** – Partner with leaders to prioritize pipeline management and accelerate revenue reliability, growth and accuracy - aligned with MCEM standards, IAP Excellence (Pipe, Usage, Top of Funnel, ECIF and Migrations), and AI motions​ **One Sales Execution** – Drive and guide consistent Sales Excellence discipline, governance and partner insights within and across Enterprise, CSU, SME&C, and roles in a unified approach – steer towards quarterly activations on pipeline, top of funnel and usage, leveraging the power of IAP, MCEM and consistent RoB.​ **Sales Execution Transformation and efficiency** - Land emerging/updated sales strategies, processes and objectives to drive sustainable growth and improved sales performance – enabling a simplified ROB structure and translating insights to outcomes​ **Agile planning Engagement** - Support execution of always on planning activities in partnership with segment, accounts and operational leadership, driving account planning, with enhanced SEL guidance and enabled Go to Market motions​. **Other:** + Embody our culture and values. **Qualifications** **Required/minimum qualifications** + Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience. + 8+ years of proven experience in Sales Enablement and Operations AND Demonstrated success in designing and executing sales enablement strategies, managing sales operations, managing account teams, or similar role and experience AND Experience aligning cross-functional stakeholders to drive sales productivity and process improvement. + 8+ years of experience using data analysis and Data Management Skills AND Ability to manage, interpret, and visualize complex sales data to generate actionable insights AND Proficiency in Excel, PowerBI, or other sales analytics tools to support data-driven decision-making and recommended actions. + 8+ years of experience demonstrated Executive Presence and Stakeholder Engagement AND Proficient communication and presentation skills with a track record of influencing senior leadership AND Comfortable leading strategic conversations, facilitating executive reviews, and representing sales excellence initiatives at the highest levels. **Additional or preferred qualifications** + 10+ years of experience using data to drive business outcomes or inform business decisions. + 10+ years of experience managing relationships with stakeholders, clients, and/or customers + 10+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience in Sales, Enablement, or program management in Consulting, Support, or professional services. Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until Jul 05, 2025. \#CES #GCS Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .