**Services Operations Manager - Mexico** The SOM (Services Operations Manager) plays a key role in ensuring Service Delivery (Post-Sale) to customers in Mexico, acting as the responsible for the service performance and customer’s experience. You fulfill this role together with your team of Service Delivery Managers, Field Service Engineers and business partners in Mexico to deliver the best possible customer experiences while ensuring compliance and profitability. **Your role:** + Develop and lead the service delivery strategy in Mexico to drive customer delight, business profitability and employee engagement with Philips mission. + Coach and guide your team of Service Delivery Managers and Field Service Engineers in delivering on service commitments, ensuring daily operational excellence, driving continuous performance improvements, fostering individual growth and strengthening team performance. + Monitor and safeguard the profitability of the service contracts. + Secure Training Compliance. + Take the lead in managing customer escalations by coordinating with technical colleagues to develop action plans, ensuring clear communication and expectation management both internally and externally. + Manage internal and external stakeholders to deliver on the promise. + Oversee Field Change Order (FCO) performance. **You're the right fit if you have:** Proven 5+ years of experience **leading a large service operation ($25M+) in the medical devices** industry other than also **leading and developing high performance leaders** . Outstanding leadership, collaboration and English-Spanish communication skills. A **problem-solving** and **continuous improvement** mindset. A graduate **degree in engineering** , **MBA is a plus** . **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Read more about our employee benefits. + Learn more about our commitment to diversity and inclusion. **Additional Information** Work authorization is a precondition of employment. The company **will not** consider candidates who require sponsorship for a work-authorized visa, now or in the future. \#LI-PH1