**Job Responsibilities:** * Executes moderately complex service back-office functions, including the processing and tracking of service orders, ensuring accurate documentation and timely completion to meet service level agreements. * Serves as the primary point of contact for escalated customer service issues, resolving moderately complex inquiries and complaints, and coordinating with other departments to provide swift and effective solutions. * Identifies and assesses problems using standard procedures, escalates issues to superiors and participates in planning and priority settings within their area of responsibility. * Completes work with limited supervision and autonomy, setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks. * Administers and maintains detailed service contract records, including the negotiation of contract renewals, monitoring compliance with terms, and ensuring that all data is accurately reflected in the system. * Analyzes and compiles comprehensive service performance reports, extracting and interpreting data to provide actionable insights to management and support continuous service improvement initiatives. * Coordinates the scheduling and dispatch of service technicians for customer service requests, ensuring that resources are allocated efficiently to meet customer needs. * Supports the financial administration of service-related activities, including the verification and processing of invoices, reconciliation of accounts, and preparation of financial reports to support budgetary oversight. * Ensures compliance with company policies, regulatory requirements, and industry standards in all service back-office operations, conducting regular audits and implementing corrective actions as necessary. * Takes a proactive role in identifying and executing process improvement opportunities, streamlining back-office workflows, and enhancing the overall efficiency and effectiveness of service operations. **Minimum required Education:** High School Diploma, Vocational Education. **Minimum required Experience:** Minimum 2 years of experience in Administrative Support, Service Operations or equivalent. **Preferred Skills:** * Troubleshooting * Continuous Improvement * Microsoft Office * Data Entry * Documentation & Reporting * Administrative Support * Service Operations * Regulatory Compliance * Technical Support