**Job Description:** Developer – ITOM Visibility & CMDB Position Overview We are seeking a skilled Developer with hands-on experience in ServiceNow ITOM Visibility and CMDB. The ideal candidate will have 3–5 years of relevant experience in delivering ServiceNow ITOM projects, with a preference for candidates who hold recognized ServiceNow ITOM certifications. Key Responsibilities • Develop and implement ServiceNow ITOM modules, especially Discovery, Service Mapping, and CMDB. • Configure and support automated CMDB population through Discovery and integrations with infrastructure, cloud, and network sources. • Assist in the setup and optimization of MID Servers, probes, sensors, and workflows for ITOM operations. • Ensure CMDB data quality, normalization, and reconciliation through ongoing monitoring and issue resolution. • Support the troubleshooting and resolution of issues related to ITOM, Discovery, and CMDB modules. • Collaborate with IT, infrastructure, and business teams to gather requirements and deliver project objectives. • Maintain up-to-date documentation of technical solutions, processes, and configurations. • Stay engaged with ServiceNow platform updates, new features, and best practices in ITOM and CMDB management. Requirements • Experience: 3–5 years of experience developing and supporting ServiceNow ITOM (Discovery, Service Mapping, CMDB) solutions. • Certifications: ServiceNow ITOM-related certifications preferred (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping). • Technical Skills: o Proficiency with ServiceNow ITOM modules, CMDB structure, and Discovery processes. o Hands-on experience configuring MID Servers, integrating infrastructure data, and building workflows. o Scripting (JavaScript, Glide) and ServiceNow Flow Designer experience. o Familiarity with ITIL/Configuration Management practices. o Ability to support delivery in a fast-paced, client-facing environment. • Soft Skills: Strong communication and teamwork abilities, problem-solving mindset, and attention to detail. Preferred Qualifications • Additional ServiceNow certifications (ITOM, Discovery, Service Mapping). • Experience integrating ServiceNow ITOM with external monitoring and cloud platforms. • Exposure to multi-cloud environments and on-premise infrastructure integrations. Location Hyderabad / NCR / Mumbai / Bangalore **Get empowered by NTT DATA Business Solutions!** **We transform. SAP® solutions into Value** **NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.**