Job Summary: Looking for a Technical Writer with ServiceNow Knowledge Base expertise to convert technical documentation into user-friendly guides and self-help references.

Job Requirements:

BS Degree in English, Technical Communication, Information Technology, or a related field

Experience as a technical writer, content writer, or similar role

Proficiency in ServiceNow ecosystem

Understanding of IT service management (ITSM) concepts

Proficiency in using ServiceNow or other knowledge management documentation tools

Familiarity with industry-standard style guides, such as the Microsoft Manual of Style or Chicago Manual of Style

Preferred Skills:

Ability to distill complex technical information into clear and concise content for diverse audiences

Ability to work collaboratively in a team environment

Excellent communication skills with stakeholders at various levels

Job Responsibilities:

Develop a standard template (style guide) for knowledge articles with Knowledge Managers that will promote trust and confidence in the content, including corporate branding standards.

Review and edit existing content, apply the new standard template, and re-publish the content.

Assist Technical Approvers and their teams in writing, editing, and standardizing knowledge articles. Teams may include Microsoft Support, Mobility, Audio & Video Support, and IT Help Desk.

Review current SharePoint content and then meet with assigned teams to generate ideas for content, write up knowledge articles to be published, and develop a roadmap for future content.

 

Pay Details: $24.00 to $32.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.