**Date Posted:** 2026-02-07 **Country:** India **Location:** IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli **Position Role Type:** Hybrid **What You Will Do** The ServiceNow Technical lead will design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability **Qualifications You Must Have** + 7 – 12 years of hands-on experience in design, development, and delivery of ServiceNow solutions in global environments + Minimum 2+ years’ experience in supporting the ServiceNow platform, debugging Issues, root cause Analysis and fixing Incidents + Ability to lead and mentor technical teams + Extensive experience with ServiceNow architecture, development, and administration + Hands-on experience in ITSM, ITOM, HRSD, Custom Applications and other ServiceNow modules. Respective certifications will be an added value + Advanced Proficiency in scripting languages used within ServiceNow (JavaScript, GlideScript, Angular JS) + Experience in Virtual Agent, Agent Workspace, UI Builder, Flow designer and Platform Analytics is a Plus + Experience with REST/SOAP integrations and Scripted REST APIs + Strong analytical thinking, interpersonal, oral, and written communication skills with ability to work with technology stakeholders at various levels and including global teams + Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies **Education:** + Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) **Qualifications We Prefer** + ServiceNow Certified System Administrator (CSA). + ServiceNow Certified Application Developer (CAD). + ITIL Foundation certification. + Certified Implementation Specialist - ITSM or HRSD (Nice to have) This is a hybrid role based out of Bangalore, India _RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.