The ServiceNow Lead is responsible for overseeing the design, development, and governance of the ServiceNow platform. This role provides technical leadership, ensures architectural integrity, manages upgrades, and drives high‑quality solution delivery across the enterprise. As the platform lead, you will guide developers, collaborate with business and IT stakeholders, and ensure best‑practice implementation across all ServiceNow modules
Your future duties and responsibilities:- Architect and oversee the design and implementation of complex ServiceNow solutions, including new modules, advanced configurations, and enterprise-grade catalog capabilities.
- Provide expert-level guidance and architectural direction to resolve complex security issues, break/fix scenarios, performance challenges, and platform-wide technical problems.
- Lead and govern the full ServiceNow upgrade lifecycle, including impact analysis, architectural assessments, instance cloning strategy, remediation planning, contingency design, and production deployment oversight.
- Communicate architectural decisions and complex technical designs clearly to administrators, business stakeholders, and senior leadership to ensure alignment and understanding.
- Define and enforce quality standards by conducting architectural reviews and QA validation, ensuring all configurations and customizations meet solution designs, user story requirements, and platform best practices before UAT.
- 12+ years of hands‑on ServiceNow development experience.
- Strong expertise across core ServiceNow modules (e.g., ITSM, ITOM, CMDB, Catalog, Integrations).
-Demonstrated experience as a solution architect on enterprise-scale ServiceNow implementations.
- Deep understanding of ServiceNow platform architecture, data models, security, and integration frameworks.
- Strong knowledge of scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and API integrations.
- Experience leading upgrades, environment strategy, and platform governance.
- Excellent communication skills with ability to articulate complex designs to technical and non-technical audiences.
- Experience working with Agile delivery frameworks.
- ServiceNow CIS certification
Nice to Have
- ServiceNow certifications (CSA, CAD, CTA).
- ITIL certification or strong familiarity with ITIL processes.
- Experience with enterprise-scale transformation programs or multi-instance architectures.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $120,000 - $170,000. This role is an existing vacancy.
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Use of the term ‘architect’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT architect-related functions, but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.
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