**Job Description:** Customer Name : MBDRI Job Title Senior ServiceNow Solution Architect (UX, AI, GRC & CMDB) Role Summary We are looking for a Senior ServiceNow Solution Architect who can translate high-level architectural designs into executable low-level designs (LLDs) and lead the end-to-end design and execution of ServiceNow solutions. The role requires strong hands-on architectural depth, close collaboration with business stakeholders, and the ability to guide development teams through scalable, secure, and user-centric implementations across UX, AI, GRC, and CMDB domains. Key Responsibilities     • Own end-to-end solution design for ServiceNow initiatives—from business requirements to production rollout • Convert High-Level Designs (HLDs) into detailed, executable Low-Level Designs (LLDs) for development teams • Lead technical design workshops, requirement clarification, and architecture reviews with business and IT stakeholders • Provide architectural guidance during development, testing, and deployment • Ensure alignment with ServiceNow best practices, platform standards, and enterprise architecture • Drive UX-led design thinking to improve adoption and user experience • Design and govern solutions across AI, GRC, and CMDB modules • Mentor developers and reviewers on design quality, scalability, and performance • Act as the technical SPOC for architecture-related decisions and escalations Must-Have Skills & Experience • 9–12 years of overall IT experience with 5+ years on ServiceNow • Proven experience as a ServiceNow Solution Architect or Lead Architect • Strong expertise in converting HLDs into LLDs and guiding execution • Hands-on experience with: • CMDB & CSDM, CI classes, relationships, discovery & service mapping • UX/UI Framework, Service Portal, Next Experience, UI Builder • ServiceNow AI capabilities (Virtual Agent, Predictive Intelligence, GenAI features) • GRC modules (Risk, Compliance, Policy, Controls) • Strong understanding of data models, integrations, workflows, and scripting • Experience leading end-to-end ServiceNow implementations • Ability to work closely with developers, QA, product owners, and business users • Strong documentation skills for design artefacts, architecture diagrams, and decision logs Good-to-Have Skills • Experience with SecOps, ITSM, ESM, CSM modules • Exposure to AI strategy, automation frameworks, and GenAI use cases in ServiceNow • ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist • Experience working in large enterprise or global delivery models • Familiarity with Agile / SAFe delivery models • Knowledge of integration patterns (REST, MID Server, external systems) • Soft Skills & Leadership Traits • Strong stakeholder communication and influencing skills • Ability to challenge requirements constructively and propose optimal solutions • Mentoring mindset—able to uplift developer capability • Structured thinking with attention to detail • Ownership mindset with a design-to-delivery orientation **Get empowered by NTT DATA Business Solutions!** **We transform. SAP® solutions into Value** **NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.**