Deliver simple solutions to complex problems as a ServiceNow Software Engineer at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiators. As a ServiceNow Software Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on ServiceNow Systems Engineer joining our team to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

HOW A SOFTWARE ENGINEER SME WILL MAKE AN IMPACT

Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.Experience implementing ServiceNow system solutions in a Linux environment.Proven ability and knowledge of ServiceNow integrations with other systems.Experience implementing and supporting ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management. Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor’s Degree with a focus in computer science, information systems, or a related field of studyRequired Experience: 15+ years of related experienceRequired Technical Skills:Applicable DoD 8140 or DoD 8570 CertificationServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer Security Clearance Level: Secret clearance required but TS/SCI eligibility preferredRequired Skills and Abilities:Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use casesAssist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT ServicesMaintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT EnterpriseWork directly with end users to resolve support issues within ServiceNowConfigure application related fields, forms, views, email notifications, acceptance roles and access controlModify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.Provide support to end users and stakeholders on SPM functionalities and best practices.Consistent and regular attendance is an essential function of this jobPerforms other related duties as assigned.Preferred Skills:ServiceNow ITSM Implementer certificationJava script, html, or CSS experienceSkilled in utilizing best practice engineering methodsDemonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillmentHands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservicesLocation: Onsite in Tampa, FLUS Citizenship Required

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packages Internal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays