Job Location

SAN JOSE INTELLIGENCE HUB

Job Description

Important Note for Candidates:

Accommodations: P&G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process. If you need an accommodation related to your disability in order to participate in the recruitment process, please click here to submit your request. If you require an accommodation for the assessment process: 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification.

Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information. Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

Job Overview:

Are you passionate about IT operations and looking to make a significant impact in a cloud-based environment? Do you thrive on improving processes and ensuring compliance while enhancing user satisfaction? Then this is the perfect job for you!

In this role, you will manage a cloud-based ServiceNow environment that supports IT Service Management, IT Asset Management, Knowledge Management, and HR Service Delivery at P&G. You will also play a crucial role in transitioning ServiceNow operations to a Site Reliability Engineering (SRE) model, ensuring operational excellence and compliance with IT policies.

Key Responsibilities:

Ensure seamless execution of IT operations and support, implementing best practices and continuous improvements to enhance operational efficiency and user satisfaction.

Lead or support Continual Service Improvement (CSI) initiatives by analyzing performance metrics, gathering feedback from stakeholders, and implementing best practices to optimize IT operations and improve service quality.

Responsible for ensuring adherence to internal and external policy requirements related to IT compliance and security, mitigating risks.

Execute or support the planning, testing, and deployment of platform upgrades and releases to ensure minimal business disruption.

Monitor system alerts and respond promptly to incidents, ensuring that Service Level Objectives (SLOs) and Service Level Indicators (SLIs) of the platform are met or exceeded.

Contribute to the product roadmap by identifying and prioritizing operational enhancements that streamline processes and improve performance.

Utilize established processes, such as Customer Satisfaction (CSAT) metrics, to collect feedback on service quality and drive continuous improvement initiatives.

Job Qualifications

Hard Skills:

Basic IT proficiency in:

Data Analytics

Digital Product Management

IT Enterprise Architecture

Third Party Management

IT Risk Management

IT Project Management and Agile

IT Security

Enterprise Cloud Computing

Intermediate IT proficiency in:

ServiceNow skills and experience

Scripting and Automation

DevOps

Software Engineering

IT Governance & Compliance

IT Operations Processes (ITIL)

Monitoring and Observability

Business Continuity

Soft Skills:

Communication

Execution

Innovation

Leadership

Learning Agility

Problem Solving

Teamwork

What we offer!

We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities

You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

We offer you to work and be part of a dynamic and supportive environment

We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

We love flexibility. You can arrange your work schedule based on your personal needs.

We will let you experience true support for work/life effectiveness and your long-term well-being.

We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Job Schedule

Full time

Job Number

R000137616

Job Segmentation

Experienced Professionals