Job Description :

Job Title: ServiceNow HR Global Portal & Knowledge Manager

About us: With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the team:

The wider Employee Experience Team is part of Diageo Business Services, providing HR and Learning Admin/Operations support to 23,000 employees in 70+ countries worldwide and 8,000 colleagues in Joint Ventures and Diageo distributors. The team is a key enabler of process excellence and a strategic partner improving employee experience.

The MyHUB HR Product team within the Process Excellence area drives a collaborative global HR technology and process change culture. We are strategic partners who advocate and enable MyHUB (powered by the ServiceNow platform) HR technology changes as well as fostering a Process Excellence Key User community throughout GHRO.

About the role:

The MyHUB HR Portal & Knowledge Assistant Manager has 4 main spans of control:

Drive the self-service agenda for HR Knowledge by co-ordinating with Regional Knowledge Leads and driving them to ensure our HR Knowledge Articles follow best practice guidelines through active governance management,Co-ordinate the delivery of HR Campaigns via MyHUB (ServiceNow) – working with HR Operations teams, Global Process Owners, and in-market HR stakeholders to plan future campaigns leveraging MyHUB,Own and improve elements of the front-end Portal that impact the experience our employees have when accessing HR Knowledge or Services,Identify improvement opportunities and demonstrate the value of HR Knowledge accuracy or Portal usage to our HR stakeholders with the aim to mature inclusion of MyHUB in strategic HR planning.

Role Responsibilities:

As the ServiceNow HR Global Portal & Knowledge Manager you will be accountable for owning the Knowledge Management solution for HR content, accountable for improving the employee Portal (MyHUB) as well as HR request forms, co-ordinating delivery of HR Campaigns via MyHUB and partnering with stakeholders in our wider HR community to include MyHUB (powered by ServiceNow) in future planning of HR initiatives.

Develop, maintain, and continuously improve the HR knowledge base.Implement best practices for knowledge management to enhance user experience.Define and enforce governance policies to ensure consistent quality across all HR Knowledge Articles and Campaign engagement.Establish guidelines for content and Campaign creation, review, approval, and archiving processes.Oversee the design, development, and maintenance of the HR Portal (MyHUB on ServiceNow).Ensure the Portal is user-friendly, intuitive, and meets the needs of employees.Proactively monitor portal performance and usage to identify employee engagement opportunities, then leverage in-market HR and HR Operations stakeholders to demonstrate and improve usage gaps.Partner with the Platform Owner and leverage AI Search functionality to identify search result improvement opportunities for our employees.Coordinate the implementation of enhancements based on user feedback and improvement opportunities identified by other stakeholders.Collaborate with IT stakeholders to maintain the integrity of our unified employee Portal (MyHUB on ServiceNow).Lead projects or initiatives related to updates to the HR Knowledge solution or MyHUB (powered by ServiceNow) Portal – managing timelines, resources & stakeholder communications effectively.

Experience / skills required:

Must have English-language fluency, able to articulate with excellent verbal and written communication skills.Must have proven experience in stakeholder management and ability to self-manage effectively.Must have experience managing a knowledge solution such as ServiceNow Knowledge Bases and enforcing governance structures.Must have experience in a Business Analyst capacity gathering requirements from non-technical business stakeholders and translating to technical resources such as developers.Ideally 2+ years of experience working as part of a multinational HR Shared Services organisation with exposure to different global markets.Ideally 2+ years of experience working within a knowledge governance process or framework, being responsible for driving a community of SME’s to write content.Ideally experience working with business stakeholders to design and build microsites, dynamic topic pages and other rich content in ServiceNow or similar systems.Ideally certified ServiceNow HR Admin from Washington version or later and familiarity with the functionality of Knowledge Management, Employee Center Pro, Virtual Agent, Campaign Management, Microsites and Taxonomy Topic pages.

Flexible Working Statement:

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.

Rewards & Benefits Statement: TE

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Job Posting Start Date :

2025-08-07