Job Description & Summary

At PwC, we're committed to empowering our clients to achieve greater success by making informed strategic decisions and shaping the future. Be a part of our mission and join our team as a ServiceNow DevOps Engineer!

Your Team: Join our dynamic Operations & Support team, working alongside Development and Platform Delivery teams to enhance software development, manage releases, and drive change. Together, we're streamlining IT service management for optimal efficiency. 

Why You'll Love This Role: 

Lead the administration, maintenance, and innovation of the ServiceNow platform. 

Dive deep into ITSM, ITBM, HRSD, and SPM modules, enhancing system performance and user experience. 

Your Role at a Glance: 

As a ServiceNow DevOps Engineer, you will: 

Ensure top-tier platform performance and security. 

Provide essential Level 2 user support and manage change seamlessly. 

Collaborate for smooth vendor releases and service deployment. 

Spearhead security audits and ensure regulatory compliance. 

Day-to-Day Responsibilities: 

Master the ServiceNow platform, resolving bottlenecks and optimizing performance. 

Handle incident escalations and manage change implementations. 

Develop and deploy internal services, collaborating on feature enhancements. 

What You'll Bring: 

Essential Expertise: Proficient in ServiceNow software development, particularly in UI Builder, Flow Designer, and JavaScript. 

ServiceNow Mastery: Demonstrated experience in administering and configuring the ServiceNow platform, including Virtual Agent, Custom Apps, and Service Portal. 

Module Know-how: Strong understanding of ITSM, ITBM, HRSD, and SPM modules. 

Customization Skills: Adept at implementing customization techniques like form and workflow configuration, UI policies, and business rules. 

Integration Capabilities: Familiar with developing and maintaining API integrations with systems such as MarkLogic. 

Process Knowledge: Solid grasp of ITIL processes and best practices. 

Technical Proficiency: Knowledgeable in HTML, CSS, XML, JSON, and Microsoft Azure. 

Problem-Solving: Exceptional troubleshooting skills and an analytical mindset. 

Security Awareness: Understanding of network concepts, GDPR, and information security standards. 

Collaborative Approach: Strong communication and collaboration skills to engage with stakeholders and end-users effectively. 

Task Management: Skilled in managing multiple priorities with meticulous attention to detail and documentation. 

Continuous Learning: Self-motivated to remain current with ServiceNow's latest features and best practices. 

Certification: Holding a Certified System Administrator (CSA) credential; additional certifications are advantageous. 

Language Requirement: Fluent in English, both spoken and written. 

Why choose us:

A work environment filled with diverse tasks and continuous professional development: with us, you have the opportunity to gain experience while developing your skills in a stimulating, supportive setting. 

Flexible working hours and home office option: you can arrange your working time according to your needs and partly work from home. 

Support on the path of learning and development: numerous business and digital training sessions, as well as other workshops, are available to continuously develop your personal and professional skills. 

A diverse benefits package beyond the basic salary: in addition to our annual bonus system, every colleague is provided with a SZÉP card, home office support, and private healthcare services. Company sports opportunities, gym discounts, and various health-preserving programs to ensure physical and mental rejuvenation. 

Active community life, supported by the company through various programs (e.g., "all staff" events, team-building activities). 

You can work in a centrally located, comfortable office: our headquarters is in the prestigious Eiffel Palace next to Nyugati tér. 

At PwC, we believe in diversity, as it is the foundation of our responsible culture and long-term value creation. Our goal is to provide an inclusive and supportive workplace for employees with different working abilities.  

Elevate your career by becoming a pivotal part of our innovative team. Apply today and let's shape the future together! 

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