**Job Description:** Senior Developer – ITOM Visibility & CMDB Position Overview We are seeking an accomplished Senior Developer with hands-on expertise in ServiceNow ITOM Visibility and CMDB. The ideal candidate will have 5–8 years of relevant experience, possess recognized ServiceNow ITOM certifications, and demonstrate significant experience in actionable, production-scale delivery of ITOM solutions. Key Responsibilities • Design, develop, and implement ServiceNow ITOM modules with a focus on Discovery, Service Mapping, and CMDB. • Build and maintain accurate, automated CMDB population through Discovery and integration with infrastructure, cloud, network, and third-party sources. • Architect, configure, and support MID Servers, event management rules, probes, sensors, and automated workflows. • Ensure CMDB data integrity, normalization, reconciliation, and support ongoing health assessments and audits. • Troubleshoot and resolve issues related to ITOM, Discovery, Service Mapping, and CMDB modules. • Collaborate closely with IT, infrastructure, application, and business teams throughout project lifecycles. • Mentor junior developers and share technical expertise within the delivery team. • Produce and maintain comprehensive technical documentation and implementation roadmaps. • Stay updated with ServiceNow upgrades, releases, and ITOM best practices for continuous improvement. Requirements • Experience: 5–8 years of hands-on ServiceNow development with a proven record in ITOM, Discovery, Service Mapping, and CMDB project delivery. • Certifications: ServiceNow ITOM-related certifications (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping). • Technical Skills: o Deep practical knowledge of ServiceNow ITOM suite—especially Discovery, Service Mapping, Event Management, and CMDB. o Experience with MID Server configuration and troubleshooting. o Proficiency in scripting (JavaScript, Glide), Flow Designer, and system integrations. o Understanding of cloud, on-premise, and hybrid infrastructure. o Strong grasp of ITIL and configuration management best practices. • Delivery Skills: Demonstrated delivery of multiple ITOM and CMDB projects in a client-facing or complex enterprise environment[1][4]. • Soft Skills: Effective communicator, strong collaborator, and skilled in knowledge sharing. Preferred Qualifications • Additional ServiceNow certifications (Discovery, Service Mapping, Event Management). • Experience integrating ServiceNow ITOM with monitoring tools (e.g., SolarWinds, Splunk, Dynatrace). • Familiarity with cloud platform integrations (AWS, Azure, GCP). Location Hyderabad / NCR / Mumbai / Bangalore **Get empowered by NTT DATA Business Solutions!** **We transform. SAP® solutions into Value** **For any questions related to Job Description, you may connect with below specified contact from Recruiting.** **Recruiter Name:** _Pragya Kalra_ **Recruiter Email ID:** _Pragya.Kalra@nttdata.com_ **NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.**