Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will:

Collaborate with HR product owners, HRIT Agile Lead and/or Scrum Master to deliver the ServiceNow product backlogCapture, analyse and document business processParticipate in the designing of solutions to address business requirementsDeliver ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, scripts, rules, workflow, portal widgets (HTML5, CSS, Javascript), security rulesTest and peer review configuration and code to ensure it meets requirements and qualityAlign with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls. In the longer term be expected to contribute to the ongoing evolution of these practices and standards.Write appropriate functional and technical documentationIdentify continuous improvement opportunities e.g. error detection and performance enhancementsEnsure alignment with HSBC standards, governance, and documentation requirementsActively participate in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist

In this role, you will:

Collaborate with HR product owners, HRIT Agile Lead and/or Scrum Master to deliver the ServiceNow product backlogCapture, analyse and document business processParticipate in the designing of solutions to address business requirementsDeliver ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, scripts, rules, workflow, portal widgets (HTML5, CSS, Javascript), security rulesTest and peer review configuration and code to ensure it meets requirements and qualityAlign with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls. In the longer term be expected to contribute to the ongoing evolution of these practices and standards.Write appropriate functional and technical documentationIdentify continuous improvement opportunities e.g. error detection and performance enhancementsEnsure alignment with HSBC standards, governance, and documentation requirementsActively participate in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance

To be successful in this role, you should meet the following requirements:

Experience of 6 yrs into ServiceNow RequiredServiceNow HR Service Delivery implementation and/or continuous delivery experienceKnowledge of ServiceNow HR Service Management functionality, configuration, support resources and roadmapsKnowledge of ServiceNow platform development (HR Service Management), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import SetsHave worked successfully within a DevOps and Agile team/environmentBe a proven self-starter who can operate and develop without close supervisionExperience in software development and/or application configuration skills.Experience in one or more of the following: JavaScript, HTML5 and CSS, Mobile (e.g. MDM, Responsive Design), Performance Monitoring/Testing, Automation, AI and/or RoboticsExperience of working in a multi-cultural environment – demonstrable ability to adapt to different culturesExperience of working in virtual, geographically dispersed locations and timezonesExperience of core IT Service Management processes, including Incident Management, Problem Management and Release ManagementExperience of producing technical specifications and documentationExperience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

To be successful in this role, you should meet the following requirements:

Experience of 6 yrs into ServiceNow RequiredServiceNow HR Service Delivery implementation and/or continuous delivery experienceKnowledge of ServiceNow HR Service Management functionality, configuration, support resources and roadmapsKnowledge of ServiceNow platform development (HR Service Management), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import SetsHave worked successfully within a DevOps and Agile team/environmentBe a proven self-starter who can operate and develop without close supervisionExperience in software development and/or application configuration skills.Experience in one or more of the following: JavaScript, HTML5 and CSS, Mobile (e.g. MDM, Responsive Design), Performance Monitoring/Testing, Automation, AI and/or RoboticsExperience of working in a multi-cultural environment – demonstrable ability to adapt to different culturesExperience of working in virtual, geographically dispersed locations and timezonesExperience of core IT Service Management processes, including Incident Management, Problem Management and Release ManagementExperience of producing technical specifications and documentationExperience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India