Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryWe are seeking a senior level ServiceNow HRSD Developer who will be responsible for the development and ongoing support of the ServiceNow Human Resources Service Delivery HRSD platform at Hartford Healthcare This role will handle complex customizations scripting JavaScript Glide API and building custom applications or integrations with HCM systems and requires technical coding expertise This role partners closely with HR IT and business stakeholders to ensure HR services are delivered efficiently securely and in alignment with organizational policies and best practices Works directly with business stakeholders to understand requirements design solutions and develop and configure all platform changesPosition ResponsibilitiesKey Areas of ResponsibilityPlatform Hands On Development Implementationmiddot Build and configure all ServiceNow applications workflows and integrationsmiddot Develop reports dashboards Performance Analytics and data visualizationsmiddot Implement and maintain integrations with HR systems Active Directory and other enterprise toolsmiddot Custom application development using ServiceNow Studio App Engine Script Includes Scripted REST APIsmiddot Server side scripting Glide API GlideRecord business rules script includes scheduled scriptsmiddot Client side scripting client scripts UI policies UI scripts UI actionsmiddot Integration web services RESTSOAP MID Server tasks message queues inboundoutbound integration patternsmiddot Advanced workfloworchestration Flow Designer IntegrationHub spokes Flow Logicmiddot Custom UI Service Portal widgets UI Builder pages custom componentsmiddot Automated testing ATF unit style testing for scripted componentsmiddot Conduct thorough testing debugging and quality assurance of all development workmiddot Data model design and complex data transformationsIntegration Data Managementmiddot Support integrations between ServiceNow HRSD and other HR systems eg HRIS identity management toolsmiddot Monitor data quality perform audits and ensure accurate reporting and complianceIncident Request Change Managementmiddot Provide Tier support for HRSD incidents and service requestsmiddot Troubleshoot and resolve platform issues performance concerns and defectsmiddot Support upgrades patches and releases including testing and validationPlatform Strategy Governance In Partnership with IT LeadershipCollaborate with IT leadership to develop and maintain the platform roadmapmiddot Recommend enhancements new modules and platform capabilitiesmiddot Establish development standards and best practices for the platformmiddot Provide input on platform priorities and resource allocationmiddot Advise leadership on technical feasibility and level of effort for initiativesWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryWe are seeking a senior level ServiceNow HRSD Developer who will be responsible for the development and ongoing support of the ServiceNow Human Resources Service Delivery HRSD platform at Hartford Healthcare This role will handle complex customizations scripting JavaScript Glide API and building custom applications or integrations with HCM systems and requires technical coding expertise This role partners closely with HR IT and business stakeholders to ensure HR services are delivered efficiently securely and in alignment with organizational policies and best practices Works directly with business stakeholders to understand requirements design solutions and develop and configure all platform changesPosition ResponsibilitiesKey Areas of ResponsibilityPlatform Hands On Development Implementationmiddot Build and configure all ServiceNow applications workflows and integrationsmiddot Develop reports dashboards Performance Analytics and data visualizationsmiddot Implement and maintain integrations with HR systems Active Directory and other enterprise toolsmiddot Custom application development using ServiceNow Studio App Engine Script Includes Scripted REST APIsmiddot Server side scripting Glide API GlideRecord business rules script includes scheduled scriptsmiddot Client side scripting client scripts UI policies UI scripts UI actionsmiddot Integration web services RESTSOAP MID Server tasks message queues inboundoutbound integration patternsmiddot Advanced workfloworchestration Flow Designer IntegrationHub spokes Flow Logicmiddot Custom UI Service Portal widgets UI Builder pages custom componentsmiddot Automated testing ATF unit style testing for scripted componentsmiddot Conduct thorough testing debugging and quality assurance of all development workmiddot Data model design and complex data transformationsIntegration Data Managementmiddot Support integrations between ServiceNow HRSD and other HR systems eg HRIS identity management toolsmiddot Monitor data quality perform audits and ensure accurate reporting and complianceIncident Request Change Managementmiddot Provide Tier support for HRSD incidents and service requestsmiddot Troubleshoot and resolve platform issues performance concerns and defectsmiddot Support upgrades patches and releases including testing and validationPlatform Strategy Governance In Partnership with IT LeadershipCollaborate with IT leadership to develop and maintain the platform roadmapmiddot Recommend enhancements new modules and platform capabilitiesmiddot Establish development standards and best practices for the platformmiddot Provide input on platform priorities and resource allocationmiddot Advise leadership on technical feasibility and level of effort for initiativesEducationmiddot Bachelorrsquos degree in Information Systems Human Resources Business Administration or related fieldExperiencemiddot years of progressive experience in ServiceNowmiddot Strong experience with Flow Designer Workflow and automation toolsmiddot Multiple full lifecycle ServiceNow implementations from requirements through deploymentmiddot Track record of post implementation platform optimization and stabilizationmiddot Experience with ServiceNow reporting Performance Analytics and dashboardsmiddot Integration experience RESTSOAP APIs Integration Hub MID ServerLicensure Certification RegistrationServiceNow HRSD certificationKnowledge Skills and Ability Requirementsmiddot Expert knowledge of ServiceNow platform architecture and capabilitiesmiddot Proficient in JavaScript ServiceNow scripting Business Rules Script Includes Client Scriptsmiddot Understanding of ITIL processes best practicesmiddot Integration experience RESTSOAP APIs Integration Hub MID Servermiddot Excellent communication skills with ability to translate technical concepts for non technical stakeholdersmiddot Self motivated and able to work independently with minimal supervisionmiddot Strong problem solving and analytical thinking capabilitiesmiddot Collaborative approach with ability to build relationships across the organizationmiddot Comfortable operating as the subject matter expert and being the ldquogo tordquo personmiddot Desire and willingness to grow technically and professionallymiddot Adaptable and able to manage competing priorities effectivelyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Bachelorrsquos degree in Information Systems Human Resources Business Administration or related fieldExperiencemiddot years of progressive experience in ServiceNowmiddot Strong experience with Flow Designer Workflow and automation toolsmiddot Multiple full lifecycle ServiceNow implementations from requirements through deploymentmiddot Track record of post implementation platform optimization and stabilizationmiddot Experience with ServiceNow reporting Performance Analytics and dashboardsmiddot Integration experience RESTSOAP APIs Integration Hub MID ServerLicensure Certification RegistrationServiceNow HRSD certificationKnowledge Skills and Ability Requirementsmiddot Expert knowledge of ServiceNow platform architecture and capabilitiesmiddot Proficient in JavaScript ServiceNow scripting Business Rules Script Includes Client Scriptsmiddot Understanding of ITIL processes best practicesmiddot Integration experience RESTSOAP APIs Integration Hub MID Servermiddot Excellent communication skills with ability to translate technical concepts for non technical stakeholdersmiddot Self motivated and able to work independently with minimal supervisionmiddot Strong problem solving and analytical thinking capabilitiesmiddot Collaborative approach with ability to build relationships across the organizationmiddot Comfortable operating as the subject matter expert and being the ldquogo tordquo personmiddot Desire and willingness to grow technically and professionallymiddot Adaptable and able to manage competing priorities effectivelyWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment