**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio **Your role and responsibilities** As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities include: Expertise in Service Now Applications: Assist clients in the design, business architect, process development, functional implementation, and support of Service Now Applications. Collaborative Solution Architecture and Requirement Detailing: Collaborate with business consultants, project team and client resources in defining, detailing and scoping the technical requirements into solution architecture. Continuous Learning and Growth: You’ll have access to technical and management training courses to grow your expertise within Salesforce and other areas of interest. **Required technical and professional expertise** * Development and Enhancement Responsibilities: Deliver top-tier enhancements to the IT4U portal, focusing on areas such as catalog items, knowledge workflows, portal improvements, and Employee Center Pro. Collaborate with Business Analysts and UX designers to transform business requirements into effective technical solutions. * Code Quality and Defect Resolution: Commit to maintaining excellent code quality and ensuring all work adheres to established governance standards. Actively identify, rectify, and prevent defects within the system. * Virtual Agent and Automation Contributions: Play a key role in the creation of virtual agent topics and automation within the IT4U user experience, aiming to streamline processes and improve user interaction. * Knowledge Sharing and Guidance: Provide expert technical advice and share knowledge to boost the team's capabilities and foster a culture of continuous learning and improvement. * Technical Proficiency Requirements: Possess hands-on experience in ServiceNow development, including catalog management, knowledge management, portal customization, and Employee Center Pro. Familiarity with scripting and configuration is essential. Additionally, proficiency in using tools like JIRA and the Microsoft 365 suite, along with a minimum of three years of relevant experience, is required. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.