**Key Responsibilities:** **CMDB Configuration and Customization:** + Configure, maintain, and update ServiceNow CMDB, and related plugins, Workspaces and their components and features to meet business requirements. + Develop and maintain workflows, forms, scripts, and automation processes as needed. + Implement new functionalities and enhancements, including planning and testing for upcoming upgrades and patching. + Configure and support components required to support the CSDM framework. + Ensure CMDB Health and Integrity KPI’s are consistently maintained. + Consult with, and support the requirements needed of CMDB, by application and module product owners and developers. **CMDB Data Sources Configuration and Maintenance:** + Configure and maintain ITOM Visibility applications and related supporting components, including Mid Servers and their functionality. + Configure and maintain Service Graph and its connectors. + Configure and maintain Integration Hub spokes and integrations related to CMDB. + Maintain platform security and compliance with organizational policies. **CMDB and Data Sources Maintenance and Upgrades:** + Perform regular maintenance, including monitoring performance and conducting health checks. + Plan and execute upgrades and patches for CMDB and ITOM Visibility components and related plugins, ensuring minimal disruption to services. + Coordinate with vendors or internal groups for maintenance, changes, and enhancements to data sources or CMDB configuration and settings. **CMDB Integrity Management:** + Provide technical support for CMDB+CSDM, ITOM Visibility, Service Graph, and Integration Hub related issues, troubleshooting problems, and implementing solutions. + Utilize Data Manager lifecycle attestion to provide integrity audit. Collaborate with IT teams to resolve CMDB inventory and other integrity issues, to prevent future occurrences and maintain a healthy CMDB. + Perform daily Discovery, and other data source, log validation, and consult with IT teams to resolve any issues causing inventory issues. **Integration Management:** + Manage integrations between ServiceNow and other enterprise systems using SOAP, REST, and other relevant technologies. + Ensure data consistency and integrity across integrated platforms. **Documentation and Training:** + Create and maintain technical documentation, including configuration, process, procedure, policy, and architectural design. + Create and provide reporting on CMDB status and health, and planned enhancements, changes and projects. + Provide training and support to end-users and stakeholders to promote effective CMDB+CSDM use. **Compliance and Governance:** + Ensure adherence to platform and CMDB governance, management, and compliance standards as outlined in organizational manuals, policy, and internal departmental documents. + Conduct regular audits and reviews to maintain compliance with internal and external regulations. **Qualifications:** **Education:** + Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant experience may be considered in lieu of a degree. **Experience Requirements:** + **3-5 years** of experience within an enterprise environment for **ServiceNow CMDB + CSDM** , and **ITOM Visibility** administration, configuration, operational support and enhancement development. + Experience working across **multiple ServiceNow instances** (Production, Sub-Production, Dev, Test). + Strong understanding of **Configuration Management** , under the **Common Service Data Model** , their relation to and in support of **Asset Management** . + Knowledge of CMDB+CSDM relation to, and use of, **foundational core data** and their combined relation to and **support provided to ITSM, CSM, SPM, and SecOps** application modules. + Strong experience with **ITOM Discovery** , **Service Mapping** , **Service Graph** , **Integration Hub, Identification and Reconciliation Engine (IRE), within a multi-source CMDB environment.** + Strong experience with **Discovery pattern** configuration and customization through **Pattern Designer** , **custom classes** , and **probes and sensors** . + Strong experience deploying, configuring, and supporting **Mid Servers** and all of their capabilities. + Experience with on-prem and cloud environment **Discovery and schedules** . + Experience with Service Graph Connector configuration for **resource and OS-level discovery for at least AWS and Azure environments** . + Experience working within relevant **Workspaces for CMDB, Discovery Admin, and Cloud Discovery** . + Experience working within **CMDB Data Manager** , and building templates and processing tasks for de-duplication, and lifecycle management. + Experience with supporting changes for CMDB and ITOM Visibility during **instance upgrade, and patching** . + Hands-on experience with **workflow automation, scripting, and integrations** . + Familiarity with **ITIL framework and change management processes** . + Experience working across a combined **TeamSpace(Project) and Agile development environment** . **Technical Skills:** **ServiceNow CMDB Administration & Configuration** + Provide support for implementing new business initiatives, new functionality, projects and requests involving CMDB, CSDM, ITOM Visibility, and Service Graph. + Configuration, support and enhancement of CMDB, CSDM, ITOM Visibility, and Service Graph. + CMDB and Discovery process oversight, health monitoring, issue remediation, maintenance processes, and status and trend reporting. + Provide support to agile development teams for implementing enhancements. + **Plan, Test, and** **implement plugin and application upgrades** for CMDB, CSDM, ITOM Visibility, and Service Graph. **Scripting & Development** + **JavaScript, GlideScript, and AngularJS** for ServiceNow scripting. + **Business Rules, Client Scripts, UI Policies, UI Actions** for automation. + ServiceNow **Flow Designer and Orchestration** for process automation. **Integrations & Data Management** + **REST/SOAP APIs, Integration Hub, and MID Servers** for third-party integrations. + **Data Management** jobs for CI maintenance. + **CMDB data source integrations** , Service Graph, and Service Mapping. **Reporting & Analytics** + Custom dashboards, **Performance Analytics, and scheduled reports** . + KPI tracking and real-time monitoring using **Performance Analytics Widgets** . **Compliance & Governance** + Maintain adherence to CSDM guidelines for CMDB + **ITIL processes, GDPR** compliance where applicable. + Participation in **audits, governance meetings, and license audits** . **Preferred Certifications (Optional, but Highly Desirable):** + **ServiceNow Certified Implementation Specialist - Discovery (CIS-D)** (Required) + CMDB Fundamentals ILT (Micro-Certification) (Required) + **ServiceNow Certified System Administrator (CSA)** + **ITIL 4 Foundation Certification** **Key Competencies:** + Strong analytical and problem-solving skills. + Excellent communication and interpersonal abilities. + Ability to work independently and as part of a team. + Detail-oriented with a focus on quality and continuous improvement. + Adaptability to evolving technologies and processes.